The posting
At Queensmith, we understand that our greatest asset is our exceptional team. As our Saturday Retail Host, you are the first impression of our Birmingham bespoke jewellery showroom; the person who sets the tone for every client's experience from the moment they walk through the door. You create an atmosphere that feels warm, polished, and effortlessly welcoming, ensuring every client feels valued and looked after from arrival to departure. In this pivotal front-of-house role, you work closely with our sales team to keep the showroom running seamlessly. You intuitively manage client flow, ensuring appointments stay on track while accommodating walk-ins with ease and professionalism. Your ability to stay calm under pressure means even our busiest Saturdays feel smooth and organised. You anticipate needs before they arise, whether that's notifying a sales consultant that their client has arrived, arranging refreshments, or securing an appointment for a future visit. Your contribution directly impacts both the client experience and the business's commercial success. By keeping things running efficiently and ensuring no opportunity is missed, you play a key role in helping the team deliver exceptional service and maximise every client interaction. Your organisation, energy, and attention to detail turn what could be a busy environment into a refined and memorable experience. Your contributions are integral to our journey.
Responsabilities
- Welcome and check in all clients, delivering a warm, professional first impression
- Notify sales consultants promptly upon the client’s arrival, whilst keeping the clients informed
- Manage the flow of clients within the showroom to ensure a seamless experience
- Book same-day appointments (where possible) or schedule future visits
- Maintain a calm, organised front-of-house environment during peak trading hours
- Support the wider team with front-of-house coordination
- Monitor appointment schedules and assist in optimising daily capacity
- Handle client queries confidently & escalate as needed
Requirements
- Previous experience in a retail, hospitality, or customer-facing role (luxury environment preferred)
- Exceptional organisational skills with the ability to manage multiple priorities simultaneously
- Confident, friendly & professional communication style
- Proven ability to remain calm & composed in a fast-paced, high-pressure environment
- Strong attention to detail with a proactive, solutions-focused mindset
- Ability to build rapport quickly and deliver a high standard of client experience
- Reliable & punctual
Skills
- Outstanding customer service & relationship-building skills
- High level of organisation and time management
- Confident communicator with a polished & professional manner
- Ability to anticipate needs and problem-solve quickly
- Adaptability in a fast-paced environment
- Team-oriented with a supportive and positive attitude
Benefits
- Health Insurance & Wellness Benefits
- Generous holiday allowance
- Company sick pay
- Paid medical appointment time
- Long service awards
- Training and role-relevant courses
- Team socials and company events
- Employee Recognition Programme
- Ride to work, Season Ticket and other financial benefits
- £26500 (full-time equivalent) - pro-rata to £5300 per annum for 8 hours per week
- This role would suit someone looking to build their knowledge of fine jewellery and retail, with the opportunity to develop their skills and progress over time
Culture & Values
At Queensmith, we transcend the traditional jewellery-buying experience. Our mission is to revolutionise the world of engagement and wedding jewellery, crafting unforgettable moments for our customers. Our culture revolves around "Be Brilliant," reflecting our relentless pursuit of excellence and innovation; "Be Clear," representing transparent communication, ethical practices, and a meaningful impact; and "Be Unique," celebrating individuality, creativity, and inclusivity. Just as we aim to democratise diamond jewellery through bespoke services and craftsmanship, we provide our teams with a similarly customised and exceptional work environment. The essence of Queensmith lies in providing a rewarding work environment and empowering teams to strive for excellence and be their best.
