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Open nowPosted 20 days ago

Roadside Support Specialist - Commercial Trucking

Workable (global search)108,016 open roles

Where
Mount Holly, NJ, United States
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Your applicationOpen nowRoadside Support Specialist - Commercial TruckingWorkable (global search) · Mount Holly, NJ, United States

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 20 days ago

Workable (global search) median: 7 days open

The posting

Miller Transportation Group is a rapidly growing leader in the transportation industry and has been family-owned and operated since 1912. With headquarters in Mount Holly, New Jersey, we proudly operate several business units as follows:

  • Miller Truck Leasing – the largest privately-held truck leasing company on the East Coast. Provides full-service leasing, finance leasing, truck rental, and truck maintenance programs.
  • Miller Dealerships - Provides car and light truck solutions across the Ford, Lincoln, and Subaru brands.
  • Miller Dedicated Services - Supports customers in outsourcing their transportation needs by providing vehicles, drivers, fuel, insurance, and overall industry expertise.
  • Miller Brokerage Services - Provides on-demand capacity solutions through our network of reliable carriers.

Miller Transportation Group is immediately hiring a Roadside Support Specialist - Commercial Trucking for our Miller Truck Leasing division at our corporate headquarters in Mount Holly, NJ.Ideal candidates will have prior hands-on experience in diesel vehicle repair along with excellent communication skills in order to assist customers and company drivers who are experiencing mechanical issues.Great position for retired technicians!

Requirements

You Will:

  • Receive in-bound phone calls from Miller Truck Leasing customers and company drivers and will need to help diagnose mechanical issues and communicate out appropriately
  • Enter data into company systems to document incident and circumstances
  • Make outbound phone calls to dispatch appropriate service to customer
  • Act as a liaison between the serving location and the customer and/or driver
  • Manage multiple breakdown situations on a daily basis
  • Handle logistics for off-lease trucks that need maintenance and repairs
  • Processing invoices as needed for roadside support services
  • Other duties as needed

You Have:

  • Must have prior hands-on experience in diesel vehicle repair along with strong focus on customer support and a sense of urgency on fixing problems and coordinating resolutions
  • Technical School Degree or Associates Degree preferred
  • Ability to resolve customer service issues by providing excellent service and ultimately assuring the customer is satisfied with the service provided
  • Ability to multi-task on the phone and on a computer at same time
  • Ability to work: Thursday - Saturday from 6:00 PM until 6:00 AM. Will also work every other Wednesday.

Benefits

We Have:

  • Competitive Compensation: $65,000-$70,000 Salary Range
  • Medical insurance with HSA, FSA options
  • Paid Time Off
  • Advancement Opportunities
  • Robust training
  • 401/K with company match

#Miller1

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