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Open nowPosted 191 days ago

Romanian Player Support Specialist - Sofia, Fully Paid Relocation

Workable (global search)108,016 open roles

Where
Bulgaria
Work mode
Remote
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Your applicationOpen nowRomanian Player Support Specialist - Sofia, Fully Paid RelocationWorkable (global search) · Bulgaria

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 191 days ago

Workable (global search) median: 7 days open

The posting

Patrique Mercier Recruitment FR is excited to present an exceptional opportunity for a Romanian Player Support Specialist based in Sofia, with fully paid relocation. This role is ideal for individuals passionate about gaming and dedicated to delivering outstanding support to players. As a Player Support Specialist, you will assist Romanian-speaking players, ensuring they receive prompt and effective assistance to enhance their gaming experience.

Responsibilities

  • Provide high-quality support to Romanian-speaking players through multiple channels such as email, chat, and support tickets.
  • Resolve account-related issues, including login problems, account recovery, payments, and inquiries.
  • Maintain accurate records of customer interactions and issues within the support ticketing system.
  • Communicate clearly with players about game policies, procedures, and updates.
  • Collaborate with cross-functional teams to escalate and resolve complex player concerns.
  • Stay updated on the latest game features, updates, and community trends to offer knowledgeable assistance.
  • Assist in refining support processes and workflows to improve overall player satisfaction.

Requirements

  • Fluency in Romanian and English, with excellent verbal and written communication skills.
  • Previous experience in customer support or a related field is preferred.
  • Strong troubleshooting and problem-solving skills.
  • Passion for gaming, especially with knowledge of popular game titles and player communities.
  • Willingness to relocate to Sofia with relocation costs fully covered by the company.
  • Ability to work flexible hours, including evenings and weekends, as necessary.
  • Familiarity with customer support tools and ticketing systems is an advantage.
  • Empathetic, patient, and dedicated to delivering a great player experience.

Benefits

  • Fully paid training
  • Stable job and career development opportunities
  • Attractive salary
  • Additional health insurance
  • 50+ benefits and services to choose from
  • Positive international working environment
  • Support and learning
  • Employee referral bonuses
  • Financial support during relocation for candidates located outside of Bulgaria (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)
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