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Open nowPosted 41 days ago

SaaS Support Engineer Internship

Workable (global search)109,826 open roles

Where
Brussels, Belgium
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Your applicationOpen nowSaaS Support Engineer InternshipWorkable (global search) · Brussels, Belgium

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 2 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 41 days ago

Workable (global search) median: 2 days open

The posting

As a SaaS Support Engineer Intern, you will play a key role in ensuring the smooth running of our services while maintaining a high level of customer satisfaction. You will be instrumental in maintaining our SynaptiQ platform and providing first-level support to our clients, as well as assisting with onboarding and with development of new features.

Your key responsibilities will be:

1. Client Support and Engagement:

  • Handle first-level support tickets from clients, providing efficient solutions to technical issues and escalating more complex problems to the Senior SaaS Engineer team when necessary.
  • Assist the service delivery team with the deployment of assets into the SynaptiQ platform.
  • Understand clients' needs and translate these into appropriate technical solutions.
  • Assist with the helpdesk and ticketing system, performing offsite analysis, and providing guidance in the installation of equipment.

2. Platform Development:

  • Provide input/ideas for the development and maintenance of the SynaptiQ platform.
  • Implement the appropriate configuration of newly developed features under the supervision of Senior SaaS Engineers.
  • Adhere to quality standards to ensure the software meets both technical and customer needs.

3. Testing and Debugging:

  • Carry out testing of new features and updates, identifying bugs and ensuring the platform's stable operation.
  • Provide detailed reports on bugs and assist in their resolution.

4. Process Improvement:

Propose creative solutions to improve or automate internal tools and processes and implement solutions.

5. Continuous Learning:

  • Keep abreast of the latest developments in SaaS technologies and platforms.
  • Continually improve your knowledge and skills to contribute more effectively to the team.

As a part of our team, you will have the opportunity to develop your skills and explore a varied range of topics. Upon completion of your traineeship, there is the potential for you to secure a long-term employment contract with us.

Requirements

To successfully fill this role, we are looking for someone fitting the following profile:

  • You are enrolled in an Engineering degree (in renewable energy, mechanical, electrical engineering or related field) or you have recently completed one.
  • You have full proficiency in English.
  • You have strong analytical skills to analyse data flows (i.e. through FTP, API or SQL Data collectors, UI dashboards etc).
  • You have excellent communication skills, proactive attitude and customer-oriented mindset.
  • You have a curious mindset, always looking for ways to improve processes and tooling.
  • You are interested in SaaS products and ready to deep dive into it.

Bonus points for:

  • You have knowledge of French and/or Dutch.
  • You are familiar with object-based programming languages (JavaScript, Python, VBA).
  • You have knowledge of databases and operating systems.
  • You are experienced with MySQL or other relational database management system.

Benefits

Our offices are hidden in the centre of Brussels with a view on a pond, with ducks and a heron bringing a regular visit. In addition to a stimulating atmosphere in a highly motivated group of people, 3E offers a unique opportunity to further develop yourself in a company/team with an ambitious growth plan, delivering innovative services.

Furthermore:

  • A 6-month full-time traineeship.
  • Possibility to permanently join the team after the completion of your internship.
  • Training on the job by our experts so you get to know our solution and work in and out
  • Flexibility in our open-minded company.
  • Home working (2 days per week)
  • An international environment: projects in over 100 countries worldwide, colleagues of over 20 nationalities.

>> Check-out what Simon has to say about what it means to work as a SaaS Engineer at 3E: Working as a SaaS Engineer at 3E

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