The posting
Who We Are
Mindful Support Services is a mental health organization dedicated to improving access to quality care by supporting independent therapy and psychiatric private practices. For over 14 years, we’ve provided administrative, operational, and business solutions to simplify credentialing, marketing, billing, and patient management for over 2,300 providers serving more than 32,000 patients weekly across 20+ locations and via Telehealth.
We are guided by the principles of respect, authenticity, collaboration, and perseverance, and we instill these values into everything we do — from our provider partnerships to our internal team culture.
Position Summary
The Account Relationship Sales Specialist, known internally as Onboarding Specialist is the main point of contact for new clinicians signing on to Mindful Support Services. This role is central to ensuring a smooth, professional, and encouraging start for each provider as they transition into private practice partnership with us.
The Onboarding Specialist leads providers through each stage of the onboarding process — from starting a business, marketing themselves, to initial contract signing to practice readiness. This includes collecting and managing documentation, coaching and providing constructive feedback, establishing practice logistics, and helping providers feel confident and connected as they launch their practice.
This position requires a balance of organization, empathy, and drive. The ideal candidate enjoys building relationships, managing details, and motivating others to reach shared sales goals.
Key Responsibilities
Provider Experience & Engagement
- Build authentic relationships that support long-term provider success.
- Motivate and educate providers on early-stage private practice management fundamentals.
- Identify disengaged or stalled providers and recommend re-engagement strategies.
- Collect feedback to improve onboarding processes and provider satisfaction.
- Highlight community events, trainings, and consultation opportunities to foster engagement.
Provider Onboarding
- Serve as the primary point of contact for new providers during onboarding.
- Lead daily virtual and in-person meetings with providers across the full onboarding lifecycle, from recruitment through business development and practice management guidance.
- Coordinate warm handoffs from Provider Engagement Specialists and initiate onboarding communications.
- Set realistic timelines and goals for provider readiness and track progress toward completion.
- Guide providers through credentialing, compliance, and business documentation requirements.
- Schedule and facilitate onboarding meetings, training sessions, and supervision coordination for associates.
- Establish early practice logistics such as scheduling, telehealth setup, and ramp-up planning.
- Maintain detailed documentation of provider interactions and progress in the CRM system.
Collaboration & Reporting
- Partner with internal teams — including Direct Managers, Operations, Credentialing, and Client Services — to ensure a seamless onboarding experience.
- Audit cohort progress and provide regular reports to management on milestones and bottlenecks.
- Support continuous process improvement by identifying areas for efficiency and innovation.
Requirements
Qualifications
- Bachelor’s degree in business, Human Resources, Psychology, or related field (preferred).
- 2+ years of experience in onboarding, HR, client success, or account management roles.
- Strong organizational skills, attention to detail, and ability to manage multiple priorities.
- Excellent written and verbal communication with a customer-focused mindset.
- Comfortable working toward performance metrics and deadlines in a fast-paced environment.
- Proficiency with CRM systems, Microsoft Office Suite (Word, Excel, Power BI), and related tools.
- Experience in healthcare, mental health, or high-touch service industries preferred.
- Candidates with backgrounds in hospitality or client relationship management are encouraged to apply.
Core Competencies
- Welcomes constructive mentorship and coaching, as well as actively applies it to daily work. Demonstrates a growth mindset by seeking opportunities to learn, adapt, and improve performance over time.
- Communicates clearly and professionally in writing, over the phone, and in meetings. Confidently presents information and tailors communication style to different audiences.
- Takes initiative to identify and resolve challenges efficiently. Follows through on commitments with accuracy, accountability, and attention to detail. Good interpersonal and conflict-resolution abilities.
- Stays flexible and positive in a fast-paced environment. Works well with others, values teamwork, and approaches every interaction with empathy and cooperation.
- Highly organized with strong computer literacy, capable of navigating multiple software systems and digital tools with ease while maintaining accuracy and efficiency.
Benefits
Compensation and Benefits
Salary: $60,000 - $75,000 (DOE), plus commission bonus opportunities.
Benefits:
- 75% employer-covered Health, Dental & Vision insurance
- 401(k) with employer matching (upon eligibility)
- 8 paid holidays and 15 days PTO annually
- Professional development and career growth opportunities
- Supportive, values-driven team environment
Additional Information
- Job Type: Full-time, in-office
- Working Hours: Monday – Friday 8:30am to 5:00pm
- Location: Mountlake Terrace, Washington State
- A background check is required prior to employment.
- To avoid conflicts of interest, employees may not be current clients of Mindful Therapy Group.
