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Open nowPosted 18 days ago

Sales Operations Manager

Workable (global search)108,016 open roles

Where
Ho Chi Minh, Vietnam
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Your applicationOpen nowSales Operations ManagerWorkable (global search) · Ho Chi Minh, Vietnam

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 18 days ago

Workable (global search) median: 7 days open

The posting

Our client is a joint venture company dedicated to accelerating Vietnam’s energy transition by investing in an end-to-end electric two-wheeler (E2W) mobility solution. They aim to deliver a seamless consumer experience powered by an integrated digital ecosystem.

Role Overview

The Sales Operations Manager owns the commercial operating engine between the company's and its dealer network — demand and supply planning, stock allocation, order-to-cash, channel master data, commission settlement, and sales reporting — ensuring the network is managed through clear rules, accurate data, and disciplined execution.

This role builds these processes into the company's’s ERP, Dealer Management System (DMS), and CRM as system-enforced rules rather than manual routines, and acts as the business owner for the commercial modules from requirement definition through testing, go-live, and continuous improvement.

The ideal candidate combines hands-on distribution operations experience with a strong systems mindset, and is comfortable designing processes, controls, and reporting standards from the ground up in a start-up environment.

1 - Sales & Inventory Planning

  • Run the weekly sales and inventory planning cycle: outlet-level forecast, consolidation, arbitration, and supply call-off recommendation with Supply Chain.
  • Maintain rolling demand forecasts by dealer and outlet; measure and improve forecast accuracy over time.
  • Monitor stock cover, stock ageing, and replenishment triggers across the network and flag exceptions.
  • Coordinate with Supply Chain and After-Sales on vehicle and spare parts availability.
  • Prepare planning inputs and scenarios for monthly and quarterly business reviews.

2 - Stock Allocation & Order-to-Cash

  • Own stock allocation to dealers and outlets under a defined fair-share rule, including priority handling under supply constraint.
  • Own the order-to-cash process end to end: order, allocation, delivery, proof of delivery, invoicing, receivables trigger, and commission accrual.
  • Manage order exceptions, delivery discrepancies, and dispute resolution with dealers and internal teams.
  • Work with Finance on credit control, dealer payment terms, and collection follow-up, maintaining clear segregation of duties.
  • Ensure transactional discipline: complete delivery documentation, accurate records, and properly logged exceptions.

3 - Channel Master Data & Dealer Operations Support

  • Own channel master data at three levels — legal entity, selling point, and user — including outlet coding, territory mapping, and lifecycle status.
  • Support dealer onboarding: system access, master data setup, training on operating procedures, and first-cycle support.
  • Maintain dealer commercial terms, operating documentation, and channel records in an organized and auditable form.
  • Own lead registry and attribution rules across the company's, dealers, and referral partners.
  • Coordinate with Network Development and Area Sales Managers on outlet openings, changes, and closures.

4 - Commission, Incentives & Trade Programme Settlement

  • Compute and issue dealer commission, incentive, and trade programme statements based on verified delivery data.
  • Track programme cost per unit against approved budget and report variances to management.
  • Administer the dispute, adjustment, and settlement process with dealers.
  • Support the design of sales programmes and channel commercial terms with the Sales & Distribution Director and Finance.

5 - Sales Reporting & Performance Analytics

  • Own a single set of sales KPI definitions, calculation logic, and reporting cadence.
  • Prepare monthly and quarterly performance packs for management review.
  • Reconcile figures across ERP, DMS, CRM, and reported results to ensure one version of the truth.
  • Analyse dealer and outlet performance to support target setting, quota cascade, and corrective action.
  • Provide ad hoc commercial analysis to support decision making.

6 - Business Systems Ownership (ERP / DMS / CRM)

  • Act as business owner for the commercial modules of ERP, DMS, and CRM: order-to-cash, channel management, allocation, and settlement.
  • Translate operating processes into system requirements, acceptance criteria, and user acceptance test scripts.
  • Lead user acceptance testing, go-live support, and post-implementation stabilization together with the Business Systems Manager and vendors.
  • Maintain process documentation, user guides, and control rules; drive continuous system improvement.
  • Ensure operating rules are enforced by the system rather than by manual routine.

Qualification

  • 6–10 years of relevant experience in sales operations, commercial operations, or distribution management
  • At least 3 years in a dealer, distributor, or franchised channel environment in Vietnam
  • Experience in automotive, motorcycle, EV, consumer durables, FMCG, or related industries is preferred
  • Proven ownership of a sales and inventory planning cycle (PSI or S&OP), stock allocation, and sell-in / sell-out reporting for a multi-outlet network
  • Hands-on experience with ERP systems — Microsoft Dynamics 365 (F&O or Business Central) or Odoo — covering order-to-cash, inventory, and serialized item handling; equivalent depth in SAP or Oracle is accepted
  • Hands-on experience with CRM — Salesforce or equivalent — including lead lifecycle, ownership and routing rules, and integration with transactional systems
  • Strong systems mindset: able to design an operating process and translate it into system configuration, including business requirements, acceptance criteria, and test scripts
  • Proven track record of building or improving operating processes through ERP, DMS, or CRM systems, from requirement definition through go-live
  • Experience in commission, incentive, or trade programme administration for channel partners is an advantage
  • Experience in multinational companies, joint ventures, or start-up/growth-stage environments is a plus
  • Strong analytical capability: advanced Excel plus Power BI, SQL, or an equivalent query tool
  • Proficient in Microsoft Office, especially Excel, PowerPoint, and Word
  • Strong process design, documentation, and control discipline
  • Good communication and stakeholder management skills across internal teams, dealers, and vendors
  • Ability to manage multiple workstreams and deadlines effectively in a fast-paced environment
  • Good written and spoken English and Vietnamese

Personal Attributes

  • Structured and systems-minded
  • Analytical and detail-oriented
  • Proactive and solution-focused
  • Disciplined in process and follow-through
  • Collaborative across functions and with external partners
  • Able to work under pressure and manage multiple priorities
  • Comfortable building from the ground up in a dynamic business environment
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