The posting
Position Overview
We seek a highly motivated individual to join our team as a Sales Support Associate. This role requires a strong combination of organizational skills, problem-solving abilities, and a customer-centric mindset. The person will provide comprehensive support to both our sales team and customers, handling pre-sales inquiries, order processing, and post-sales assistance. With a minimum of four years of experience in sales, customer service, or account management, this person possesses a proven track record of delivering exceptional support to international clients. A solid understanding of consumer goods, logistics, and proficiency in CRM/ERP systems are preferred. Previous experience in a BPO environment, particularly on the night shift, is considered a significant advantage.
Essential Job Functions
Customer and Order Management
- Manages the entire order lifecycle from receipt to delivery, ensuring accuracy and timely fulfillment.
- Sets up and maintains customer accounts, ensuring accurate data in relevant systems (Oracle EBS/HTML/OSC).
- Acts as a subject matter expert on products, customer onboarding, and account management.
- Establishes customer expertise and communicates pricing, payment terms, and vendor compliance guidelines.
- Maintains customer-related data, including portals, item setups, factory profiles, price lists, and quote sheets.
- Manages customer price lists and research chargebacks and discrepancies.
Order Processing and Fulfillment
- Validates and processes purchase orders, coordinating with planning, logistics, and IT to resolve supply chain issues.
- Collaborates with customers, distributors, and sales representatives to address order-related problems.
- Provides necessary documentation (invoices, etc.) and communicates order status.
- Identifies and escalates process deviations, driving backlog review meetings.
Customer Relationship and Performance
- Reviews, understands, and communicates vendor business and compliance requirements.
- Resolves customer complaints and issues to maximize satisfaction and loyalty.
- Partners with sales operations teams to achieve strategic targets.
- Initiates process improvement ideas to enhance customer experience.
Additional Responsibilities
- Performs special tasks and assignments as needed.
Requirements
Education and Experience
- 4 years industry experience in similar role
- 4-year college degree preferred
- Excellent verbal and written English
Proficiencies Required
· Excellent verbal and written skills and the ability to communicate effectively and professionally when giving and taking information in writing, in person and over the phone.
· Ability to take initiative and prioritize tasks
· Good time-management, organizational, and problem-solving skills
· Ability to work accurately with close attention to detail
· Strong interpersonal skills with the ability to work effectively with individuals and groups at all organization levels
· Ability to respond effectively to sensitive inquiries or complaints and maintain confidentiality of sensitive information
· Willingness to adapt to changing business needs and deadlines
· Solid IT skills with knowledge of Microsoft Word, Excel, and PowerPoint.
· Demonstrate a strong work ethic that includes neatness and punctuality.
· Willing and able to travel internationally.
Benefits
Why you'll love it here?
- Free lunch meals, fruits, snacks, and beverages for employees assigned to onsite shifts.
- Access to an onsite gym with a complimentary professional fitness instructor.
- Weekly fitness activities and an annual fitness challenge with prizes of up to ₱70,000.
- Weekly employee engagement activities with prizes of up to ₱3,000.
- Free upskilling academy to support career growth and professional development.
- State-of-the-art office facilities and modern workstations.
- Access to employee amenities including sleeping quarters, game area, chat room, and shower rooms.
- Fun, collaborative, and employee-focused work environment.
