The posting
Support us in designing the insurance experience of the future. As an Inside Sales Team Lead, you will be responsible for the performance and development of our Sales Agents. You’ll work closely with the team on their daily phone sales, coach them on their sales pitch and approach, and make sure they consistently meet our sales and quality standards. The role is hands-on and focused on helping the team improve their performance day by day.
This is a full-time hybrid role, with 2-3 days per week working from our Berlin office.
Your Mission
The Inside Sales Team Lead is responsible for ensuring that Sales Agents consistently achieve their individual and team targets. The main focus is on hands-on coaching, performance management, and maintaining a high standard of sales quality across the team.
A key responsibility is supporting Sales Agents with their phone pitch on a daily basis. This includes reviewing sales calls together with Agents, providing direct feedback, and coaching them on how to improve their sales approach, objection handling, communication, and closing techniques. Coaching takes place in the office as well as remotely via video calls or online communication.
The highest priority is the continuous training and development of the sales pitch. Team Leads work with Agents every day to ensure that they follow our defined sales standards, communicate confidently with customers, and continuously improve their performance on the phone.
Main tools used:
- Dialfire – used by Sales Agents for outbound sales activities and call management
- Slack – used for daily communication, coordination, and support
- Google Meet – used for remote coaching sessions, call reviews, and team meetings
- Meta Dashboards – used to monitor relevant KPIs, performance, and target achievement
Requirements
What You Will Need to Succeed 😊
- Proven experience in phone sales / telesales
- Previous participation in professional sales training, either through external sales coaches or internal company training programs
- Strong understanding of established sales techniques and methodologies
- Ability to explain and apply techniques for:
- Objection handling
- Needs analysis
- Closing techniques
- Customer communication
- Clear understanding of a structured sales pitch, including the different stages of a sales conversation and the purpose of each stage
- Ability to coach Sales Agents and provide clear, actionable feedback on their phone performance
- Comfortable working from our Berlin office 2–3 days per week
- Professional fluency (written and spoken) in German and English
- Experienced Senior Sales Agents who are ready to take the next step into a Team Lead role are also welcome to apply. A strong growth mindset and the motivation to develop and support others are key
What Would Make You Stand Out 🎉
- Experience leading, coaching, or supporting remote sales teams
- Previous experience in the insurance industry
- Experience selling subscription-based products or services
- Experience working in a KPI-driven inside sales environment
- Previous Team Lead, Sales Coach, or similar leadership experience
Benefits
Why getolo?
🌴 Salary & Vacation
- Attractive fixed salary
- Start with 28 vacation days, with an increase every two years (capped at 30 days). Holidays on December 24th and 31st.
🧑💻 Mobility & Flexibility
- Choose between a free Swapfiets bike, or a Berlin/Brandenburg ticket (“VBB - Jobticket”) or BVG “Deutschlandticket” subsidized by us
- Work hybrid - from your home office or in our office in Berlin-Mitte
- Work abroad in the EU for up to 60 days
🧘 Health
- Benefit from free coaching sessions with nilo.health, our mental health tool
- Test our products yourself! Choose between dentolo, petolo or vitolo
📚 Development
- Learning Budget starting from 750 € per year
- Regular (360 degree) feedback
🌍 Berlin Based, International Mindset
- We communicate, collaborate, and celebrate in English to ensure everyone is included
- Our diverse team spans from 33 different countries
🧬 Values
Our values are not buzzwords, but actions that are a part of our individual and collective DNA:
- #fast: We simplify, move with urgency, and focus on outcomes
- #brave: We take bold decisions, challenge the status quo, and act with conviction
- #accountable: We deliver end-to-end, reduce dependencies, and own our decisions
- #caring: We treat each other with respect, build trust, and create an environment where everyone can thrive
🙌 And much more…
- Legendary summer and winter parties
- Regular team events
- Many discounts on the corporate Benefits Platform
- Two Community Days per calendar year
- Pet friendly office
Sounds like the perfect job for you? We look forward to receiving your application and getting to know you!
About getolo
Founded in 2015, getolo GmbH is an innovative and award-winning InsurTech company that offers comprehensive supplementary insurance plans in the areas of dental, pet health and liability, as well as health add-on coverage. Under the brands dentolo, petolo, patolo and vitolo, we serve over 265,000 customers across Germany, France and Spain, providing digital and hassle-free protection that seamlessly integrates into their daily lives. We believe that prevention is always better than cure—which is why we focus on preventive care, customer-centric service, and financial security to protect our customers and their loved ones from unexpected costs. Thanks to the close collaboration of our team of market specialists and insurance experts, we continuously monitor industry developments to offer practical solutions for current challenges. getolo's company culture is built on collaboration, innovation, and agility—always with a strong focus on the needs of our customers. With a team of around 300 employees, getolo is led by Daniel Gadea (CEO) and Laura Wulff (CGO). getolo is a partner of DA Direkt and part of the Zurich Group Germany.
getolo is an equal opportunity and diversity employer. We strive to create a friendly, safe, and welcoming environment for all our team members, regardless of ethnicity, gender, gender identity and expression, sexual orientation, limitations and talents of any kind, physical appearance, social background, marital status, age, or religion (or lack thereof).
When you apply, we focus solely on your experience and motivation. You decide what additional information you want to disclose (photo, marital status, religion, gender, nationality, etc.). We value and treat all applications equally.
Contact:
getolo Recruiting Team [email protected]
