The posting
Pay Range: $20.00 - $23.00 DOE plus monthly bonus
Office Location: El Segundo, CA (In-Office)
Behavior Frontiers is an industry leader in ABA (Applied Behavior Analysis) treatment for autism and other special needs. We are on a continuous journey to explore, assess, and develop only the highest quality ABA treatments and solutions delivered by best-in-class clinical professionals. We are rapidly expanding and seeking enthusiastic individuals who are ready to embark on a meaningful journey in one of the fastest growing fields in healthcare. Our Client Services Coordinator plays a critical role in our company, and we need an individual who possess great leadership qualities, is great at multitasking, has time management skills, can build relationships, and has a knowledge of Microsoft Office applications (e.g. Word, Excel, Outlook).
How will you help create a World Without Limits:
- Responsible for all scheduling function for an assigned region
- Identify ways to optimize authorized hours throughout an assigned region
- Identify times to recover treatment hours lost to missed sessions
- Communicate schedule changes and offer solutions to ensure clinically recommended hours are fulfilled
- Communicate frequently and often with clients and BTs
- Support new hire BTs by providing office and field training schedules
- Assist with day-to-day operations of the scheduling department
- Review Scheduling Dashboard weekly
- Ensuring you are meeting Key Performance Indicators (KPI)
- Conducting improvement/planning meetings with manager when KPIs are not being met
- Spot-check schedule logs and scheduling software for errors/missed opportunities
- Interface and collaborate with other departments and teammates in pursuit of client and hours growth for assigned region
- Follow scheduling policies and processes
- Follow COVID-19 protocols and policies
- Organize and maintain all assigned regions
- Other duties as assigned
Requirements
Qualifications and Skills:
- Bachelor's Degree preferred
- Ability to work in a high paced, competitive, performance-based environment
- Ability to provide excellent customer service to our clients
- Ability to multi-task with a high sense of urgency
- Ability to build relationships with our clients and clinical staff alike
- Demonstrated leadership, interpersonal, communication and teambuilding skills.
- Build strategic working relationships
- Demonstrate the ability to learn new processes
- Ability to maintain a high level of confidentiality
- Effective planning, organizational skills, time management and prioritization; attention to detail
- Excellent interpersonal skills and a cooperative attitude
- Ability to prioritize and respond to important task in a timely manner
- A professional and friendly demeanor
- Excellent oral and written communication skills
- Knowledge of Microsoft Office applications (e.g., Word, Excel, Outlook)
Benefits
Why Behavior Frontiers is Perfect for You:
- Competitive pay with optional On-demand paychecks through DailyPay - get paid on your own schedule!
- 401K Plan with company match after 6 months of employment
- Paid Personal Time Off
- Paid Holidays
- Paid Sick Leave
- Medical, Dental and Vision insurance
- Opportunities for career advancement
- Performance and promotion raise
- Free Telehealth: Free access to a doctor via telehealth for you and your dependents with no limits and no co-pays
- Free Telehealth Mental Health: Free access to a mental health counselor via telehealth for you and your dependents (over age 13) with no limits or co-pays
- Employee Assistance Program: Free access to some support services (financial, legal, counseling, etc.)
- Fitness: Discounted monthly gym membership to 12,000 gym locations nationwide, as well as free access to workout videos
- Deals: Exclusive discounts and savings to 500+ companies and more!
- Travel: Discounts on travel essentials including hotels, rental cars, flights, excursions, and more!
- Lab Testing Discounts: 10-80% off costs of routine lab work
- New Benefits Rx: Discounts on prescription medications from 10-80% at 60,000+ locations nationwide
Why work for Behavior Frontiers? Visit our benefits & perks page to learn more!
Behavior Frontiers is an Equal Opportunity Employer and will consider for employment all qualified applicants in a manner consistent with the requirements of the applicable federal, state, and local laws.
