The posting
We are seeking an experienced Senior Account Manager to lead our Point of Sale (POS) and in-store communications delivery for major retail clients. You will take full ownership of POS creative briefs from conception through in-store execution, managing complex timelines, stakeholder relationships, and cross-functional teams. With a strong background in POS creative production, print management, and campaign delivery, you will ensure all deliverables exceed client expectations and meet agreed SLAs. The ideal candidate brings 5+ years of POS and in-store communications experience, a proactive problem-solving approach, and an unwavering commitment to quality.
Key Responsibilities:
Client Management
- Serve as primary point of contact for assigned briefs, managing client relationships from initial briefing through final in-store delivery
- Establish clear CPAs (Critical Path Agreements) and communicate project timelines, milestones, and dependencies with stakeholders
- Lead regular progress meetings with clients, artworkers and production partners; escalate risks and challenges proactively
- Manage the POS Hub and relevant client collaboration platforms to maintain transparency and stakeholder alignment
Project Management
- Interrogate briefs thoroughly with clients and production partners to ensure all requirements, specifications, and regulatory considerations are clarified before production commences
- Manage the complete POS production lifecycle: design handoff, print specification, approval cycles, print production, and in-store delivery coordination
- Coordinate with printers and suppliers, managing print quotes, timelines, and quality standards in line with agency best practices
- Log all briefs and deliverables into required tracking systems (Monday, Storyteq, Media Centre) accurately and timely to ensure robust audit trails and reporting
- Document and track all client approvals using agreed processes, capturing sign-off records systematically
- Monitor project health continuously, flagging delays, resource constraints, and quality concerns to the Senior Delivery Manager and relevant stakeholders
Internal ITG/Team Management
- Lead and mentor Project Managers reporting into this role; provide regular feedback, career development opportunities, and clear performance expectations
- Maintain close visibility with creative studios, production teams, and design partners through regular sync meetings
- Manage direct reports' leave, sick cover, and workload balancing to maintain consistent service delivery
- Support process improvement initiatives and drive adoption of improved ways of working across the PM function
Tracking & Reporting & Financial Management
- Maintain accurate work-in-progress (WIP) tracking and data capture to support reporting, forecasting, and performance analysis
- Submit accurate project costs to clients and provide regular PAYG (Pay-As-You-Go) spend updates and budget forecasting
- Monitor workstream financials and alert Senior Delivery Manager to any budget overruns or variance issues
What Success Looks Like:
- You build and maintain trust-based partnerships with clients; you manage their expectations constructively and aren't afraid to challenge scope or timelines appropriately
- You deliver 100% of POS briefs on time, on budget, and to agreed quality standards with zero rework
- Your project plans are detailed, realistic, and communicated clearly to all stakeholders; risks are identified and mitigated early
- You proactively solve challenges and drive process improvements, rather than waiting for problems to escalate
- Your direct reports feel supported, developed, and clear on expectations; they achieve their delivery targets
- Data and reporting are always accurate, timely, and aligned with company standards
Requirements
- 5+ years' experience in POS and in-store communications production, including end-to-end campaign and print management
- Agency background (advertising, marketing, or retail-focused creative agency preferred)
- Proven expertise in print production, supplier management, and retail compliance requirements
- Demonstrated line management experience and ability to develop and mentor teams
- Strong project management and planning skills; proficiency with workflow and task management tools (Monday, Asana, or similar)
- Excellent communication and presentation skills; confident in client-facing interactions
- Meticulous attention to detail with a relentless focus on quality, accuracy, and brand/regulatory compliance
- Advanced Excel and Google Drive skills; comfort with data analysis and reporting
- Proactive, solutions-oriented mindset with the ability to manage multiple workstreams and adapt to changing priorities
- Excellent briefing, commissioning, proofreading, and editing skills; commitment to best-practice processes
- Strong interpersonal skills; ability to build collaborative relationships across creative, operational, and client teams
Benefits
Work’s a treat!
Perks at ITG — alongside a competitive salary, here's what you can look forward to:
- Time off that works for you — 25 days' holiday + bank holidays, a paid Wellbeing Day, flexible bank holidays to honour cultural or religious observances, and the option to buy or carry over up to 5 extra days.
- Flexibility & lifestyle — Smart Working with up to 40% from home, and after 12 months, the option to work from abroad for up to 90 days a year.
- Family & life milestones — Enhanced family friendly leave, 3 extra days for your wedding/honeymoon, and an Employee Assistance Programme whenever you need support.
- Financial perks — Pension scheme, Corporate Medical Cash Plan, electric car salary sacrifice scheme, and tax-efficient payroll giving to your favourite charities.
- Growth & recognition — Funding for professional qualifications, monthly Employee of the Month awards (£250 bonus), and referral bonuses of up to £1,500.
- Community & wellbeing — Regular Wellbeing Workshops, 30+ Wellbeing Champions, a paid Volunteer Day, and an online perks platform with discounts on top brands, days out, and gym memberships.
We Value Diversity
We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.
We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too.
At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we’re always stronger together.
ITG have a number of community groups available to employees and exist to offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other.
What next? If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch.
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