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Open nowPosted 27 days ago

Senior Account Manager - Enterprise

Workable (global search)108,016 open roles

Where
Riyadh, Riyadh Province, Saudi Arabia
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Your applicationOpen nowSenior Account Manager - EnterpriseWorkable (global search) · Riyadh, Riyadh Province, Saudi Arabia

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 27 days ago

Workable (global search) median: 7 days open

The posting

The Senior Account Manager is responsible for managing a portfolio of enterprise clients, helping them navigate a range of technologies, including cloud services, cybersecurity, data and digital solutions. The role will foster long-term relationships, ensuring customer satisfaction, and driving revenue growth through both account management and consultative business development.

Responsibilities:

Account Management

  • Serve as the primary point of contact for enterprise accounts, building deep relationships and understanding their strategic goals in areas such as cloud, cybersecurity, data, and digital solutions.
  • Coordinate with internal teams to ensure smooth delivery of services.
  • Conduct regular business reviews with clients, evaluating their technology usage, identifying new needs, and recommending solutions for growth and efficiency.
  • Proactively manage contract renewals, ensuring clients continue to derive value from our solutions, leading to high retention rates.
  • Identify and pursue opportunities to expand client utilization of various solutions.

ICT & Digital Solutions Expertise

  • Act as a trusted advisor, guiding clients through their broader ICT needs.
  • Work with clients to tailor digital solutions to their specific business needs ensuring alignment with their strategic objectives.
  • Collaborate with internal teams specializing in different ICT fields to provide seamless, integrated solutions to clients.

Business Development

  • Identify and pursue new business opportunities within existing accounts, introducing new solutions that align with clients’ evolving business challenges.
  • Develop strategies to expand the portfolio by identifying new opportunities in the ICT and digital solutions space.
  • Attend industry events and conferences to build relationships, generate leads, and position the company as a leader in the ICT and digital solutions market.
  • Create and present proposals that align with client goals, emphasizing a value-based approach to solution delivery.

Collaboration & Communication

  • Partner with product, technical, and service delivery teams to ensure clients receive comprehensive ICT and digital solutions.
  • Engage with a range of client stakeholders, from C-level executives to IT and operational teams, ensuring that the solutions meet both technical and business needs.
  • Manage and resolve any client issues, ensuring high levels of customer satisfaction and seamless service delivery.

Our Culture & Code of Conduct:

At ZainTECH, we take pride in a culture built on collaboration, innovation, and uncompromising integrity. We are looking for individuals who share these values and are committed to customer-centricity and ethical excellence. All employees are expected to uphold our Code of Conduct, which serves as a guiding framework for responsible behavior across everything we do — from how we work with each other to how we engage with clients and partners globally.

Requirements

  • 8+ years of account management experience in ICT, cloud services, or technology-related industries.
  • Solid understanding of a broad range of ICT and digital solutions, including cloud, cybersecurity, data management, and digital transformation.
  • Proven experience managing large, complex accounts, with a focus on upselling, cross-selling, and driving revenue growth.
  • Ability to understand a client’s business challenges and recommend ICT and digital solutions that provide strategic value.
  • Ability to communicate technical concepts across various ICT areas, bridging the gap between business and technical teams.
  • Strong presentation, negotiation, and relationship management skills, with the ability to engage both technical and non-technical stakeholders.
  • Self-motivated, with a proactive approach to managing accounts and driving business development.
  • Bachelor’s degree in Computer Science, Information Technology, Business, or a related field.
  • Familiarity with CRM tools (e.g., Salesforce).
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