The posting
Overview of the role
The Client Support Analyst / Consultant role offers the opportunity for the successful candidate to enhance the client experience by acting as a vital link between commercial and research functions. Driven by curiosity and a passion for innovation, this role is focused on identifying efficiencies and uncovering opportunities within client queries, always seeking to understand the “why” behind each request. The ideal candidate is a strategic thinker, comfortable piloting new AI/tech solutions and championing their adoption, with the commercial acumen to transform queries into valuable business opportunities. By fostering strong partnerships through effective communication and stakeholder engagement, the Client Support Analyst / Consultant ensures seamless collaboration and delivers impactful solutions that drive both client satisfaction and business growth.
Reporting to the Head/Manager of Client Support, this is a significant opportunity not only to elevate query service, but also to gain more exposure to client engagement at regional and global level. As such, you will be able to build partnerships and find different solutions balancing these with unique research input and insight. These positions pave the way for those eager to expand their local remit and contribute effectively to both research and commercial teams.
Key Responsibilities
Query management: Ownership of a specific regional query load split by industry, account or other grouping. Responsibility for efficient, high-quality query engagement with sales and clients based on standard operating procedures. Renewed focus on opportunity identification and conversion for both sales and research through queries.
Relationship-building: Building strong and collaborative working relationships with relevant research, insights and sales team to support effective and seamless client support.
Tech adoption: Working in collaboration with Gen AI and tech teams to effectively incorporate and implement new AI solutions for query management and analysis – this will range from helping identify appropriate solutions and integrate into daily practice but also training relevant AI tools to be effective, responsive and relevant. We are looking for both research specific and business level solutions so a key understanding of client need and types of client engagement with EMI will be essential in driving tech solutions forward.
Query Strategy & Continuous Improvement: Analysing query trends to identify recurring themes, capability gaps and emerging client needs, and translating these insights into recommendations that strengthen research coverage, products and client engagement.Partnering with research, insights and commercial teams to align query reporting and analysis with local business priorities. Drawing on query trends, Passport usage data and stakeholder feedback to identify opportunities for process improvement, knowledge sharing, analyst engagement and enhanced client outcomes.
Data partnership: Working closely with the insights team and project managers to define and develop well defined and structured pathways for client data partnership, focussing on sales training, engagement and readiness. Exploring new ways to engage clients in contributing to our research.
Claims: Coordinating Passport claims requests and necessary actions to sign off the data. Working closely with the claims team as well as local research and insights teams to do so.
Partnership with the Communications Team (varies by office): Working closely with the Communications team to manage press enquiries, connect journalists with the most appropriate analysts, guide the development of effective responses, and ensure seamless collaboration between Research and Communications.
Requirements
- Right to work in Japan
- Minimum 3 years of experience in syndicated research, consulting, client services or sales roles.
- Native or business-level Japanese language proficiency, with experience engaging directly with Japanese clients and stakeholders in a professional setting.
- Demonstrated experience in client engagement, including query management, CPT lead/member responsibilities, presentations, and interactions with clients in both formal and informal settings.
- Knowledge of and passion for traditional and emerging research methods, tools and technologies, and how they can be leveraged to empower researchers and deliver greater value to clients and the business.
- Strong communication, stakeholder management and storytelling skills, with the ability to influence and engage a wide range of audiences across research, commercial and client-facing teams.
Attributes
- Creative problem solver with a common sense and practical solutions orientation
- Results-oriented team player who holds themselves accountable for performance, takes ownership and makes adjustments to drive improvement and efficiency
- Calm under pressure and able to function effectively in a fast-paced environment of client and sales demand
- Strategic thinker with an ability to effectively identify opportunities from queries (focusing on the “why” not the “what”)
- Interest in Gen AI solutions for research operational efficiency, comfortable piloting new tech solutions
- Confident presenter, able to prepare quickly to engage with clients at short notice
- Active listener who responds rather than reacts and knows when to ask for help
- Collaborative spirit with the ability to effect goodwill across teams and functions
Benefits
Why work with us?
Globally diverse, locally united:
Our 16 global offices are melting pots of culture and innovation. Your unique background and perspective are exactly what we need to enrich our collaborative team. No matter where you're based, you’re part of a global conversation. Feel you're a match? We're eager to hear from you.
Respect and inclusion at every step:
Your journey with us should be seamless. From application to interview, we're committed to making every process accessible. Need adjustments? Just chat with your recruiter — we’re here for you.
Celebrating you:
Our culture thrives on high performance and recognition. Here, it's not just about what you achieve but how you achieve it too. We celebrate your successes, creating a fulfilling and satisfying work environment.
The things that matter:
We care about your well-being. That’s why we offer competitive salaries, enhanced healthcare, pensions, generous holiday allowances, and a ‘Core hours’ policy that gives you flexibility. Our benefits are designed to support your life, both in and out of work.
Purpose beyond the workplace:
We understand that people want more from their work than just a job. Our Corporate Social Responsibility (CSR) programme empowers every colleague with two volunteering days a year and the chance to donate to a charity of their choice when they join. Whether mentoring locally, fundraising globally, or reducing our environmental impact, we’re all about making a positive difference and unlocking worlds of opportunity.
Your growth, our priority:
We're passionate about enabling you to excel and adapt in our fast-evolving landscape. With dedicated support for your professional growth, we offer career paths and development opportunities that grow with you.
Equal Employment Opportunity Statement:
Euromonitor International does not discriminate in employment on the basis of race, colour, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability and genetic information, age, membership in an employee organisation, or other non-merit factor.
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