Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 48 days ago

Senior Application Support Engineer - Tier 2

Workable (global search)108,016 open roles

Where
Riyadh, Riyadh Province, Saudi Arabia
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowSenior Application Support Engineer - Tier 2Workable (global search) · Riyadh, Riyadh Province, Saudi Arabia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 48 days ago

Workable (global search) median: 7 days open

The posting

We are looking for a Senior Application Support Engineer – Tier 2 to provide 24/7 production support for critical banking applications and services. The role will be responsible for resolving complex application incidents, leading troubleshooting and Root Cause Analysis (RCA), supporting major incidents, and coordinating with Development, Infrastructure, Database, Middleware, and other technical teams to ensure high availability and stability of banking systems.

Key Responsibilities

  • Provide 24/7 Tier 2 application and production support through rotational shifts and on-call coverage.
  • Support business-critical banking applications and ensure high availability and service continuity.
  • Lead the troubleshooting and resolution of P1/P2 incidents and major incidents.
  • Perform detailed Root Cause Analysis (RCA) and drive permanent corrective actions.
  • Monitor application health, performance, availability, and integration status.
  • Analyze application, system, database, and middleware logs to identify and resolve issues.
  • Troubleshoot issues across Production, UAT, SIT, and Development environments.
  • Support application releases, deployments, patches, and configuration changes in accordance with banking change-management procedures.
  • Coordinate with Development, Infrastructure, Database, Middleware, Network, Security, and Vendor teams to resolve complex incidents.
  • Escalate code-level or unresolved issues to Tier 3 / Development teams with complete technical analysis.
  • Ensure incidents and service requests are handled within agreed SLA and ITIL processes.
  • Support Major Incident Management and provide timely technical updates to stakeholders.
  • Identify recurring incidents and participate in Problem Management activities.
  • Maintain technical documentation, support procedures, knowledge articles, and operational runbooks.
  • Ensure adherence to banking security, compliance, audit, and operational policies.
  • Support production activities and critical business operations outside normal working hours when required.
  • Mentor junior support engineers and provide technical guidance to the L2 support team.

Requirements

Required Skills & Experience

  • Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
  • 5–8+ years of experience in Application Support, Production Support, or Application Operations.
  • Experience working in banking, financial services, or other highly regulated environments.
  • Strong experience in L2 application and production support.
  • Proven experience working in a 24/7 shift-based production support environment.
  • Strong experience handling P1/P2 incidents and Major Incident Management.
  • Strong troubleshooting and Root Cause Analysis skills.
  • Good knowledge of Linux/Unix and Windows environments.
  • Strong SQL and database troubleshooting skills.
  • Experience with REST/SOAP APIs and system integrations.
  • Good understanding of middleware and application servers.
  • Experience with monitoring and observability tools such as Splunk, Dynatrace, AppDynamics, Grafana, or similar.
  • Strong understanding of ITIL Incident, Problem, and Change Management.
  • Good understanding of security, access control, audit, and compliance requirements in banking environments.
  • Strong communication and stakeholder management skills.

Preferred Skills

  • Experience supporting Java and/or .NET enterprise applications.
  • Knowledge of Microservices and distributed systems.
  • Experience with CI/CD, Jenkins, Git, Azure DevOps, or similar tools.
  • Exposure to Docker/Kubernetes.
  • Experience with banking integrations, payment systems, digital channels, or core banking applications.
  • ITIL certification is a plus.
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Workable (global search)'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Workable (global search)'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Workable (global search)'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.