Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 38 hours ago

Senior Business Analyst (Techno-Functional) - Secret Clearance

Workable (global search)108,016 open roles

Where
Tysons, VA, United States
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowSenior Business Analyst (Techno-Functional) - Secret ClearanceWorkable (global search) · Tysons, VA, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 38 hours ago

Workable (global search) median: 7 days open

The posting

Senior Business Analyst (Techno-Functional)

Location: Tysons, VA (On-Site 5 Days per Week) Clearance Requirement: Active Secret Clearance Required US Citizenship required by the client Salary Range: $125,000 - $140,000

IMPORTANT REQUIREMENTS

Active Secret Clearance, banking/financial services experience, and Salesforce experience are required. FinCEN experience is highly preferred. Candidates without an active Secret Clearance will not be considered.

Who We Are

At RCG, Inc., we're more than just a federal contracting company—we're a team of innovators, problem-solvers, and collaborators dedicated to delivering exceptional technology solutions that support critical government missions. We're proud to have been Certified™ as a Great Place to Work® for four consecutive years, a recognition that reflects our commitment to fostering a culture of trust, collaboration, inclusion, and professional growth. We believe our people are our greatest strength, and we're committed to creating an environment where employees can build rewarding careers while making a meaningful impact.

The Opportunity

RCG is seeking a Senior Business Analyst (Techno-Functional) to support a federal financial regulatory agency in Tysons, VA. This role serves as a strategic liaison between business operations and technology teams, driving service excellence through business process analysis, workflow optimization, quality assurance, workforce training, knowledge management, and continuous improvement initiatives.

The ideal candidate will possess a strong blend of business analysis, operational excellence, and technical acumen, with the ability to evaluate existing processes, identify improvement opportunities, analyze operational data, and implement solutions that enhance service delivery and organizational performance.

What You'll Do

  • Analyze business operations, workflows, and service delivery processes to identify opportunities for improvement and increased efficiency.
  • Lead quality assurance activities across service desk and customer support operations.
  • Conduct root cause analysis on recurring operational issues and develop corrective action plans.
  • Gather, document, and validate business, functional, and operational requirements.
  • Design, document, and optimize workflows, business processes, and standard operating procedures (SOPs).
  • Analyze operational and service desk data to identify trends, risks, and opportunities for improvement.
  • Develop dashboards, reports, scorecards, and metrics to support data-driven decision making.
  • Serve as a liaison between business stakeholders, operations teams, and technical teams.
  • Develop and maintain knowledge management processes and operational documentation.
  • Design, develop, and deliver training programs for new hires and existing staff.
  • Evaluate training effectiveness and recommend enhancements to improve employee performance and customer satisfaction.
  • Support continuous service improvement initiatives aligned with IT Service Management (ITSM) best practices.
  • Utilize Salesforce and other service management platforms to support reporting, workflow management, process improvement, and operational analysis.
  • Present findings, recommendations, and performance metrics to leadership and stakeholders.

Requirements

What We're Looking For:

  • Active Secret Clearance a must have.
  • Experience supporting banking, financial services, financial regulatory organizations, or compliance-driven environments.
  • Hands-on experience with Salesforce, including workflow management, reporting, dashboards, case management, or business process support.
  • Bachelor’s degree in information technology, Business Administration, Finance, Information Systems, Organizational Development, or a related field. Equivalent experience may be considered.
  • 5+ years of experience as a Business Analyst, Functional Analyst, Business Systems Analyst, Operations Analyst, or related role.
  • Experience leading quality assurance activities within a service desk, contact center, or customer support environment.
  • Demonstrated experience conducting root cause analysis and implementing corrective actions to resolve recurring operational issues.
  • Experience designing, documenting, and improving business and operational workflows.
  • Demonstrated experience gathering and documenting business and functional requirements.
  • Experience developing and maintaining knowledge management programs, SOPs, workflows, and operational documentation.
  • Experience designing and delivering training programs for technical and non-technical audiences.
  • Strong understanding of IT Service Management (ITSM) principles and best practices.
  • Strong analytical, organizational, and problem-solving skills.
  • Excellent written, verbal, presentation, and stakeholder management skills.
  • Ability to collaborate effectively across technical, operational, and business teams.

Preferred Qualifications

  • Previous experience supporting the Financial Crimes Enforcement Network (FinCEN).
  • Experience supporting Anti-Money Laundering (AML), Bank Secrecy Act (BSA), fraud detection, financial investigations, or related financial regulatory programs.
  • ITIL Foundation certification.
  • Experience supporting federal government contracts.
  • Experience creating operational dashboards, performance reporting, and service improvement plans.
  • Experience with workforce coaching, performance management, and continuous improvement initiatives.

Why Join RCG?

  • Certified™ Great Place to Work®
  • Competitive compensation and benefits package
  • Career growth and professional development opportunities
  • Collaborative and supportive team environment
  • Opportunity to support a critical federal mission and make a meaningful impact.

Equal Opportunity Employer

RCG, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Training & Development
  • Wellness Resources
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Workable (global search)'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Workable (global search)'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Workable (global search)'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.