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Open nowPosted 167 days ago

Senior Client Success Manager

Workable (global search)108,016 open roles

Where
Sandton, Gauteng, South Africa
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Your applicationOpen nowSenior Client Success ManagerWorkable (global search) · Sandton, Gauteng, South Africa

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 167 days ago

Workable (global search) median: 7 days open

The posting

The purpose of this role is to ensure the success of Humanz’ customers by either designing, planning , and managing influencer marketing campaigns from concept to finish via the Humanz technology platform; as well as onboarding new clients & ensuring their successful usage of the Humanz technology platform. This role also has a commercial focus, ensuring your clients spend their allocated budget within the designated time frame.

The role requires the following skills:

• Previous experience in the management of influencer marketing campaigns;

• Great account & relationship management skills, including previous experience;

• Great campaign reporting and written communication skills;

• Good marketing strategy and creative skills;

• Good financial & operational management skills;

• Able to work independently within a small but dynamic team.

Core focus & responsibilities:

• Create strategies and creative concepts for influencer campaigns;

• Identify the most suitable influencers and verify them via Humanz;

• Contact influencers, brief them and manage them during campaigns;

• Ensure campaign targets are met within agreed budgets and costs;

• Compile campaign reports;

• Act the as the primary point of contact with clients, guiding them, and communicating progress throughout;

• Assist new customers and influencers with their on-boarding;

• Answer questions and queries from customers and influencers;

• Manage the creation of cost estimates for customers and obtaining signed contracts, estimates or purchase orders;

• Report on completion of work, revenue and costs within the Humanz backoffice;

• Assist the CEO with other operational requirements within this growing business.

Your main KPI’s are :

● Retain your customers by delivering high quality campaigns and programs for them;

● Grow spend from your customers by upselling or proposing new ideas to them;

● Deliver campaigns or programs that can be turned into case studies for the business;

● Develop skills from the team members reporting to you;

● Contribute positively to the work environment/culture and the team, in line with the company’s values. Be a nice human!

Requirements

Previous experience for the role should include:

● 3-4 + years’ experience in Client Service (majority being in influencer marketing)

● Strong existing network within influencer marketing industry

● SAAS industry experience a plus

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