Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 5 days ago

Senior Client Success Manager

Workable (global search)108,016 open roles

Where
Dallas, TX, United States
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowSenior Client Success ManagerWorkable (global search) · Dallas, TX, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 5 days ago

Workable (global search) median: 7 days open

The posting

Steer Health is the AI-native growth platform for health systems. Our platform helps hospitals and specialty practices fill schedules, close referral gaps, and recover revenue that would otherwise leak out of the patient journey. We integrate with 36 EHRs, including Epic, Oracle Health, MEDITECH, and athenahealth, and we support 45+ hospitals covering 19 million patient lives.

We are a lean team with outsized impact. Steer was named to the KLAS Emerging Solutions Top 20 and won the 2026 Hearst Health Prize. We are growing fast, and the people who join now will shape how the company serves its customers for years.

The opportunity

Our customers are hospitals, health systems, and specialty groups that depend on Steer to move real revenue and patient access numbers. As Senior Client Success Manager, you will own the post go-live relationship for our most strategic accounts and help design how Client Success works at Steer as we scale.

This is not a maintenance role. You will shape the operating model, the health scoring, the business review cadence, and the expansion motion, while working directly with executive, operational, clinical, and technical leaders at your accounts. You will have a real voice with Product, Sales, and company leadership.

What you will do

Drive outcomes for strategic accounts

  • Own the relationship from go-live through renewal, building trusted partnerships with executive, operational, clinical, and technical stakeholders.
  • Build success plans tied to each client's goals and measurable value, and lead business reviews that show the results Steer is delivering.
  • Be the voice of the customer inside Steer and the advocate for Steer inside the account.

Protect and grow the base

  • Track account health across engagement, adoption, utilization, support trends, satisfaction, and business outcomes, and act early on risk with documented plans, clear owners, and timelines.
  • Lead renewals by tracking readiness and shaping strategy with Sales and leadership.
  • Surface expansion opportunities based on client goals and demonstrated value, and hand them off cleanly to Sales.

Build the function

  • Create the playbooks for onboarding handoff, escalation, intervention, executive engagement, and adoption that will become how Steer does Client Success.
  • Report on adoption and time to value so leadership can see what is working and where to invest.
  • Spot patterns across clients and take them to Product, Support, Implementation, and Training to fix root causes.

Requirements

What you bring

  • 5+ years in Client Success, Account Management, or a related role at a SaaS or healthcare technology company.
  • A track record managing strategic or enterprise relationships, including executive-level conversations.
  • Experience building or improving client success processes, playbooks, or operating models.
  • A working command of SaaS adoption, retention, renewals, and expansion.
  • Strong analytical skills and the ability to turn account data into a clear plan of action.
  • Excellent communication and presentation skills, and the judgment to know when to escalate.
  • Comfort in a fast-moving startup where you will build as much as you run.

Strongly preferred

  • Experience with healthcare technology, EMR/EHR platforms, or healthcare operations.
  • Experience with hospital or health system customers.

What success looks like

  • First 90 days: You know every account in your portfolio, have met the key stakeholders, and have a health assessment and action plan for each.
  • First 6 months: Success plans and a business review cadence are live, and at-risk accounts have owners and timelines.
  • First 12 months: Retention and expansion in your portfolio are measurably stronger, and the playbooks you built are being used across the team.

Why Steer

  • Impact you can point to. Our platform drives measurable revenue and access outcomes for customers, and you will be close to those results.
  • Build, do not just run. You will design the Client Success function with room to grow your scope as the company scales.
  • Executive access. You will work directly with company leadership on strategic accounts.
  • A category moving fast. Healthcare is adopting AI quickly, and Steer is already live in hospitals today

Benefits

Health/Vision/Dental/Life Insurance

PTO

Equity

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Workable (global search)'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Workable (global search)'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Workable (global search)'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.