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Open nowPosted 195 days ago

Senior Customer Service Executive Airfreight, Import

Workable (global search)108,016 open roles

Where
Singapore
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Your applicationOpen nowSenior Customer Service Executive Airfreight, ImportWorkable (global search) · Singapore

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 195 days ago

Workable (global search) median: 7 days open

The posting

• Location: East (Company Transport Provided at Designated Points) • Industry: Global Freight Forwarding & Logistics • Working Hours: Monday to Friday, 8:45am – 5:45pm

About the Company Join a globally established logistics provider with a strong presence across international markets, offering end-to-end supply chain solutions across air, ocean, and contract logistics. With a reputation for operational excellence and customer-centric services, the company partners with multinational clients to deliver efficient and reliable freight solutions worldwide. This is an excellent opportunity to be part of a dynamic team within a fast-paced and growth-oriented environment.

Your Role As part of the Airfreight (Import) team, you will play a key role in managing inbound shipments, ensuring smooth coordination from origin to final delivery while delivering high service standards to customers.

Key Responsibilities • Oversee end-to-end import airfreight shipments, from pre-alert to delivery • Coordinate closely with overseas agents, airlines, customers, and internal teams • Review and ensure accuracy of AWB/HAWB and import documentation in compliance with regulations • Ensure adherence to customs requirements and IATA guidelines • Provide timely shipment updates, including delays and delivery arrangements • Coordinate cargo arrival, clearance, and last-mile delivery • Maintain accurate system updates and shipment records • Monitor shipments to ensure KPI targets and timely job closure • Handle billing, cost verification, and invoice discrepancies • Support quotation requests for import shipments when required • Ensure compliance with customer SOPs and service standards • Proactively escalate and resolve operational issues

Key Requirements • Diploma or Degree in Logistics, Supply Chain, or related discipline • Minimum 3–5 years of experience in airfreight import operations • Strong knowledge of import documentation, customs clearance, and IATA regulations • DGR certification will be an added advantage • Proficient in MS Office and logistics systems • Strong communication, coordination, and problem-solving skills • Detail-oriented, customer-focused, and able to thrive in a fast-paced environment • A proactive team player with a positive attitude

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1983718 Triton AI Pte Ltd License no. 21C0661

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