Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 39 days ago

Senior Customer Service Representative (004 - 1276)

Workable (global search)107,990 open roles

Where
Metro Manila, Philippines
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowSenior Customer Service Representative (004 - 1276)Workable (global search) · Metro Manila, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 6 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 39 days ago

Workable (global search) median: 6 days open

The posting

​​Looking for Philippines-based candidates

Job Role: Senior Customer Service Representative

Compensation range: $1,400 AUD - $1,800 AUD / Monthly

Engagement type: Independent Contractor Agreement

Work Schedule: This role is expected to align with the AU business hours (approx. 8:30am to 6:30pm, Monday to Friday, Sydney Time) for collaboration, but as a contractor, you’ll have flexibility in how you manage your time.

Who We Are:

At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be engaged directly by the client as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from home.

Who The Client Is:

The client is a national organisation that specialises in expert translation and interpretation services. With NAATI-certified professionals and teams across major Australian cities, they offer fast, high-quality language support to government, businesses, and individuals. They’re big enough to manage complex projects, yet flexible and approachable enough to deliver personalised, top-tier customer service every time.

Role Overview:

We’re looking for experienced and reliable Customer Service Officers / Call Centre / Booking Officers to join a remote team supporting an Australian-based client.

This is a full-time independent contractor role, working directly with Australian customers and interpreters. The role involves handling calls, coordinating bookings, following up with clients and interpreters, and ensuring each booking is handled accurately and efficiently.

Clear communication and a neutral to minimal Filipino accent are essential for this role, as you’ll be speaking directly with Australian customers and stakeholders.

Key Responsibilities:

  • Allocate face-to-face, video, and telephone bookings to the appropriate interpreters.
  • Follow up with clients regarding bookings and provide suitable alternatives when required.
  • Contact interpreters from the SYL panel to offer upcoming bookings and negotiate travel fees where necessary.
  • Contact interpreters from NAATI / AUSIT to fulfil booking requirements.
  • Handle inbound customer enquiries via phone, email, and other communication channels in a professional and friendly manner.
  • Provide accurate information, resolve common issues, and follow up on customer enquiries as needed.
  • Maintain accurate and detailed records of customer and booking interactions using internal systems.
  • Contact clients and interpreters by phone or email to confirm and follow up on bookings.
  • Coordinate with internal teams to escalate and resolve more complex issues.
  • Meet individual KPIs relating to response times, booking completion, customer service, and issue resolution.

Requirements

  • Minimum 3 years of call centre or customer service experience with Australian-based companies or customers. Australian work experience is a MUST.
  • Experience in booking coordination, call centre, customer service, scheduling, or similar roles is highly preferred.
  • Excellent spoken English with clear, neutral to minimal accent. Candidates must be easy to understand when speaking with Australian customers.
  • Strong communication and active listening skills.
  • Comfortable handling a high volume of calls and managing multiple bookings or enquiries at the same time.
  • Strong attention to detail and ability to follow processes accurately.
  • Reliable high-speed internet connection and a computer capable of running multiple systems and handling calls smoothly.
  • Previous work-from-home experience is preferred.
  • Must be based in or near Manila or Cebu, as this will help ensure reliable internet access and make future training and team meetings easier to coordinate.
  • Must be available to work full-time, 8:30 AM to 6:30 PM Sydney time.
  • Must be willing to provide an NBI Clearance.
  • Must be willing to undergo a third-party background check as required by the client.

Work Arrangement & Expectations:

This is a remote role that will be set up as an independent contractor engagement.

To ensure alignment and transparency, successful candidates will be expected to:

  • Disclose any existing ongoing roles or client work
  • Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Workable (global search)'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Workable (global search)'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Workable (global search)'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.