Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 27 days ago

Senior Customer Success Manager (EU)

Workable (global search)108,016 open roles

Where
Belgium
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowSenior Customer Success Manager (EU)Workable (global search) · Belgium

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 27 days ago

Workable (global search) median: 7 days open

The posting

RemotePass exists because talent is distributed equally, but opportunity is not. Backed by EBRD and trusted by 800+ companies across 150+ countries, RemotePass is the platform that gives businesses the infrastructure to hire anyone, anywhere - and gives workers in emerging markets the financial tools and global access they deserve.

RemotePass is the only platform that combines Employer of Record, contractor management, direct employment, and corporate spend cards in a single product - rated 4.8/5 on G2, trusted by Spotify, Logitech, and Deloitte, and operating across 150+ countries.

We are backed by leading global investors, including Oraseya Capital, Endeavor Catalyst, Khwarizmi Ventures, Flyer One Ventures, Access Bridge Ventures, A15, Swiss Founders Fund, and Plug & Play.

Overview

As we expand into the European market, we are looking for a passionate Senior Customer Success Manager to join our growing team and help us build lasting relationships with our European customers. This role is open to candidates anywhere in the world, provided you're able to work Central European Time (CET) hours.

As a Senior Customer Success Manager, you will play a critical role in ensuring our customers achieve their goals using RemotePass's platform. You will act as a strategic advisor and advocate for our customers, helping them maximize the value of our services. With your expertise, you will foster strong partnerships and drive customer satisfaction, retention, and growth.

Responsibilities

  • Seamless Onboarding: Guide new customers through the onboarding process, ensuring a smooth transition and quick adoption of RemotePass.
  • Strategic Relationship Management: Build and nurture strong connections with key stakeholders, acting as a trusted partner to help them achieve their goals.
  • Customer Advocacy: Serve as the primary contact for customers, addressing inquiries and ensuring swift resolution of issues.
  • Proactive Account Management: Monitor account health and engage customers to identify and implement opportunities for enhancement and growth.
  • Insight-Driven Feedback: Collect and analyze customer feedback to provide actionable insights that shape product development.
  • Retention and Growth Leadership: Drive customer loyalty and uncover opportunities for upselling or cross-selling RemotePass services.
  • Cross-department Collaboration: Collaborate with Sales, Operations, Product, and Engineering teams to deliver an exceptional customer experience while supporting growth and retention objectives.
  • Value Optimization: Foster business growth and profitability by ensuring customers realize the full value of RemotePass's services.

Requirements

  • 5+ years of experience in a Customer Success, Account Management, or related role — ideally within EOR, HR-Tech, Payroll, or Global Employment platforms.
  • Proven experience owning the full client lifecycle (onboarding through renewal and expansion), not just a single stage of the customer journey.
  • Exceptional interpersonal and communication skills.
  • Proven ability to build strong customer relationships and drive customer satisfaction.
  • Analytical mindset with the ability to gather insights from data to make informed decisions.
  • Ability to manage multiple accounts and priorities in a fast-paced environment.
  • Comfortable working Central European Time (CET) hours, regardless of your physical location.
  • Experience in SaaS or HR/Payroll/Global Employment solutions is strongly preferred.

Benefits

  • Be part of a fast-growing global company revolutionizing remote work management.
  • Work in a collaborative and inclusive environment that values innovation and creativity.
  • Opportunities for professional growth and development.
  • Competitive, uncapped variable compensation tied directly to the accounts you grow.
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Workable (global search)'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Workable (global search)'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Workable (global search)'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.