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Open nowPosted 222 days ago

Senior Engineering Manager - Pune

Workable (global search)108,016 open roles

Where
Pune, MH, India
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Your applicationOpen nowSenior Engineering Manager - PuneWorkable (global search) · Pune, MH, India

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Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 222 days ago

Workable (global search) median: 7 days open

The posting

Helpshift is a SaaS platform that enables companies to provide a seamless customer support experience within the app! We are installed on over 2 billion devices and serve over 900 Million active users every month while enabling over ~7 Million conversations every month. You will work on projects that impact these conversations in order to bring maximum value to the consumer.

As Sr. Engineering Manager, you will get a chance to work with and manage a technically rigorous but fun team of engineers. Our engineers are product minded (https://blog.pragmaticengineer.com/the-product-minded-engineer/) and take deep care about shipping quality features and maintaining our systems. Please check out our Engineering Blog: Helpshift Engineering to get a sense of all the interesting work going on at Helpshift.

About the role:

  • You will be leading the team responsible for workflow enhancements like chatbots and auto-assignment systems while integrating with AI features.
  • Evaluate software solutions and system performance, as well as supervising the software development team.
  • Lead the team in working towards the stability, scalability and resiliency of the Helpshift platform
  • Manage the development, deployment, and integration of software solutions.
  • Strive to improve performance, efficiency and sustainability of product.
  • Advocate on behalf of team members
  • Demonstrate patience and use effective explanations when mentoring junior software developers.
  • Plan and execute strategies for completing projects on time.
  • Determine the need for training and talent development.
  • Hire team members and contractors.
  • Display strong work ethics. Be a team player with a strong sense of ownership and collaboration.
  • Collaborate with other team leaders and departments.

Requirements

Qualifications:

  • Bachelor's degree in software engineering, computer science, information systems, information technology, or similar.
  • 5+ years of experience in software development.
  • 3+ years experience in team management.
  • Ability to mentor junior software developers, as well as to collaborate with all stakeholders.
  • Leadership, team building, and mentoring skills
  • Exceptional interpersonal and communication skills.
  • In-depth knowledge of at least one programming language such as Java, Clojure, Python or JavaScript.
  • Production experience of systems using Elasticsearch, Kafka, Redis
  • Ability to keep up with software industry trends and innovation.

Nice to have:

  • Have experience in managing a team of 10+ engineers
  • Proficiency in documenting processes and monitoring performance metrics.
  • Knowledge of functional programming is a plus. (We use Clojure)
  • Experience in working with any one of MongoDB, Redis, Elasticsearch, Kafka or Postgresql at scale is good to have.
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