Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 16 days ago

Senior Experience Designer

Workable (global search)108,016 open roles

Where
London, England, United Kingdom
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowSenior Experience DesignerWorkable (global search) · London, England, United Kingdom

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 16 days ago

Workable (global search) median: 7 days open

The posting

THE ROLE

Biglight's Experience Designers help organisations solve complex customer and business challenges through research, strategy and design. From shaping journeys and defining product experiences to creating wireframes, prototypes and service concepts, we turn insight into solutions that deliver measurable impact.

Our Experience Design team brings together UX, research and strategy specialists who care deeply about creating products and services that work for both customers and businesses. We collaborate across disciplines to solve complex problems and deliver meaningful outcomes for some of the world's leading brands.

As a Senior Experience Designer, you'll play a key role in translating customer insight into products, services and experiences. You'll lead research and design activities, own significant workstreams, facilitate workshops and work directly with clients to shape decisions and drive progress.

Using user-centred design methods, you'll balance customer, business and delivery needs to create experiences that are intuitive, effective and commercially valuable.

WHAT’S IN IT FOR YOU

Work on complex, high-impact projects

You'll work closely with clients across a range of transformation initiatives, owning key workstreams from discovery through to delivery. Whether facilitating workshops, shaping UX or influencing stakeholder decisions, you'll play a central role in delivering meaningful outcomes.

See your ideas come to life

At Biglight, your work will have real, measurable impact. You'll help shape products, services and experiences that drive value for our clients, turning insight into solutions that improve customer outcomes and support business goals.

Grow with us

You'll continue to deepen your expertise across research, UX design and strategy, working alongside experienced practitioners on complex challenges. You'll have opportunities to mentor more junior team members and take increasing ownership of client relationships and project delivery.

SKILLS WE ADMIRE

Curious and insightful

You love uncovering the behaviours, motivations and needs that drive great experiences, and can translate complex insights into clear, actionable recommendations.

Strong opinions, loosely held

You bring confidence and expertise to discussions, presenting your thinking clearly and influencing clients and stakeholders while remaining open to challenge and new perspectives.

Collaborative and creative

You enjoy working across disciplines to solve complex problems and create meaningful experiences. You're an excellent communicator who understands that great design is as much about clarity and storytelling as it is about interaction and visuals.

Organised and self-motivated

You can navigate ambiguity, make informed decisions and turn loosely defined problems into actionable work. You bring critical thinking and a proactive approach to moving work forward.

WHAT YOU’LL BE DOING

Planning and conducting user research

  • Determine when research is needed and plan and deliver the most appropriate approach, including customer interviews, usability testing, surveys and stakeholder discovery sessions.
  • Analyse qual/quantitative data to uncover needs, behaviours, pain points and opportunities.
  • Translate research findings into clear insights and recommendations that inform product, service and experience decisions.

Experience and service design

  • Create UX design deliverables including user flows, wireframes, customer journey maps, service blueprints, prototypes and A/B test approaches.
  • Combine customer research, data and business insight to identify opportunities and shape effective, commercially valuable experiences, whether optimising journeys or shaping entirely new propositions and services, recommending pragmatic MVP solutions where appropriate.
  • Champion user-centred principles, working closely with product and development teams to navigate technical and operational constraints and ensure successful implementation.

Client collaboration

  • Lead workshops, client discussions and design reviews, confidently presenting your design recommendations and facilitating decision-making.
  • Build trusted relationships with clients and stakeholders and embed customer-centred thinking.
  • In some engagements, act as a UX leader within a dedicated client account, helping shape priorities and delivery direction.

Strategic thinking

  • Translate insight into practical solutions, experience strategies and service improvements.
  • Identify opportunities to improve products, services and customer journeys, helping clients frame problems, prioritise opportunities and connect user needs with business outcomes, even when the solution extends beyond digital experiences alone.
  • Contribute to the development of product roadmaps and transformation plans.

Team collaboration and development

  • Work closely with colleagues across strategy, design and development disciplines to deliver high-quality outcomes.
  • Provide guidance and constructive feedback to Associate and Midweight Experience Designers, helping to maintain quality and consistency across UX deliverables.
  • Support the development of junior team members through coaching, collaboration and sharing best practice.

Requirements

EXPERIENCE, EDUCATION AND PERSONAL ATTRIBUTES

  • 5+ years' experience, with a portfolio demonstrating expertise across user research, UX and service design, and evidence of delivering measurable outcomes for clients.
  • Proven ability to plan and lead research activities, facilitate workshops and translate insight into effective product, service and UX solutions.
  • Strong experience using tools such as Figma, Miro and other digital collaboration platforms.
  • Excellent communication and stakeholder management skills, with the confidence to present recommendations and influence decision-making at multiple levels.
  • Collaborative and commercially aware, with the ability to balance customer needs, business objectives and delivery realities.
  • Organised, proactive and comfortable working independently, managing multiple priorities and driving workstreams forward with minimal oversight.
  • Experience supporting and mentoring junior team members, helping to maintain quality and consistency across project delivery.

Why Biglight?

Biglight is an experience design agency focused on helping leading B2C and B2B brands create remarkable customer experiences that drive commercial impact.

We combine UX, design, insight, and experimentation to unlock new value for our clients — including organisations like The North Face, George @ ASDA, M&S and Booker Cash N Carry.

We are a people business, powered by talented specialists who want to make a difference. We hire the best people, regardless of background, and create an environment where they can grow while delivering exceptional work for our clients.

Read more about us at www.biglight.co.uk

Benefits

  • Competitive salary
  • Enhanced maternity/paternity pay
  • Access to Perkbox employee benefits platform
  • Hybrid office/home working
  • Regular business updates and company socials
  • Opportunities for professional growth and career development
  • 25 days annual leave
  • Being part of a dynamic, fast-paced agency environment
  • Working with a team of incredibly talented professional colleagues

We are committed to fostering a diverse and inclusive workplace where everyone feels respected, valued, and empowered to contribute their authentic selves.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Workable (global search)'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Workable (global search)'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Workable (global search)'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.