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Open nowPosted 28 days ago

Senior Integration Support Specialist

Workable (global search)108,016 open roles

Where
Makkah, Makkah Province, Saudi Arabia
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Your applicationOpen nowSenior Integration Support SpecialistWorkable (global search) · Makkah, Makkah Province, Saudi Arabia

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 28 days ago

Workable (global search) median: 7 days open

The posting

As a Sr. Integration Support Specialist at Salla, you will play a crucial role in ensuring seamless connectivity and integration between us and our partners. You will work closely with cross-functional teams to design, and optimize integrations, enabling our clients to maximize the value of our software and enhance their overall business efficiency. You will play a critical role in architecting scalable and efficient integration solutions while ensuring adherence to best practices and standards. The ideal candidate is a seasoned professional with a deep understanding of API technologies, strong problem-solving skills, and a passion for delivering high-quality solutions.

Responsibilities:

  • Integration Architecture: Design and develop robust integration architectures that enable smooth communication between our Ecommerce SaaS platform and external systems such as ERP, CRM, payment gateways, and other third-party applications.
  • API Integration Designing: Design and maintain high-quality APIs to facilitate data exchange and system interoperability. Collaborate with internal teams to define API specifications and ensure compliance with industry standards.
  • Integration Testing: Conduct through testing of API integrations to ensure functionality, data accuracy, and error handling.
  • Customization: Work closely with clients to understand their specific integration requirements and provide tailored solutions. Customize integration workflows to meet unique business needs while maintaining scalability and reliability.
  • Troubleshooting and Support: Investigate and resolve integration-related issues promptly. Provide technical support to clients and internal teams, offering expertise on integration best practices and troubleshooting techniques.
  • Collaboration: Collaborate with product managers, software engineers, and other stakeholders to align integration efforts with overall product development and business objectives, and architect scalable solutions.
  • Documentation: Create and maintain comprehensive documentation for integration processes, APIs, and troubleshooting guides. Ensure that documentation is up-to-date and accessible to internal teams and clients.
  • Versioning and Upgrades: Manage API versioning and handle upgrades while ensuring backward compatibility when necessary.
  • Stay Updated: Stay abreast of industry trends, emerging technologies, and best practices related to Ecommerce integrations. Evaluate and recommend new tools and technologies that can enhance our integration capabilities.
  • Security and Authentication: Implement secure authentication and authorization mechanisms for API endpoints, ensuring data privacy and integrity.
  • Optimize API: Optimize API performance, scalability, and reliability through proper caching, load balancing, and error handling strategies.

Requirements

  • Bachelor's or higher degree in Computer Science, Information Technology, or a related field.
  • Proven experience (4+ years) as an Integration Engineer, preferably in the Ecommerce or SaaS domain.
  • Strong proficiency in API design principles and patterns.
  • Expertise in integration technologies such as RESTful APIs, SOAP, Webhooks, messaging queues and other web service technologies.
  • Hands-on experience with authentication protocols such as OAuth 2.0, JWT, and OAuth/OpenID Connect.
  • Strong knowledge of API security best practices, including encryption, tokenization, and identity management.
  • Experience with Ecommerce platforms and their APIs (e.g., Shopify, Magento, WooCommerce).
  • Familiarity with common third-party APIs (e.g., payment gateways, shipping services).
  • Strong problem-solving and analytical skills, and a passion for delivering high-quality solutions.
  • Excellent communication skills, with the ability to collaborate effectively with cross-functional teams and communicate technical concepts to non-technical stakeholders.
  • Demonstrated ability to mentor junior team members.
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