Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 47 days ago

Senior Manager - Market Conduct Risk

Workable (global search)108,016 open roles

Where
Sharjah, United Arab Emirates
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowSenior Manager - Market Conduct RiskWorkable (global search) · Sharjah, United Arab Emirates

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 47 days ago

Workable (global search) median: 7 days open

The posting

Job Title: Senior Manager - Market Conduct Risk Reports to: CRO Division: Risk Management Division Section/Unit: Market Conduct Risk Unit

Job Purpose

The Senior Manager – Market Conduct Risk is responsible for establishing, maintaining and enhancing the Bank's independent Market Conduct Risk Framework as part of the Second Line of Defence, ensuring effective oversight of conduct risks across the Bank in accordance with the UAE Central Bank Consumer Protection Regulation, Consumer Protection Standards, Market Conduct Risk-Based Supervision Framework, SME Customer Protection Regulation and other applicable regulatory requirements.

The role is responsible for providing independent challenge and oversight over the effectiveness of the First Line's management of conduct risks throughout the customer lifecycle, promoting fair customer outcomes, strengthening conduct culture, overseeing market conduct governance arrangements, assessing emerging conduct risks using a risk-based supervisory approach, and providing assurance and reporting to Senior Management, the Board and relevant Board Committees.

The role also supports regulatory engagements, thematic reviews, conduct risk assessments and continuous enhancement of the Bank's conduct risk governance framework.

Key Accountabilities

Governance and Oversight

  • Ensure the bank's conduct risk policy is reviewed regularly by senior management in accordance with regulatory requirements
  • Define and communicate clear roles and responsibilities to operationalize consumer protection standards and conduct risk frameworks
  • Conduct oversight of functions owning and embedding Code of Conduct, Conflicts of Interest, Whistleblowing, ABC in line with Consumer Protection Standards and Regulations
  • Develop, maintain and continuously enhance the Bank's Market Conduct Risk Framework, methodology, taxonomy and governance standards
  • Establish a risk-based conduct supervision methodology covering all business lines, products, customer segments and distribution channels
  • Ensure conduct risk is appropriately integrated within the Bank's Enterprise Risk Management Framework and Risk Appetite Framework
  • Provide independent oversight and challenge over First Line implementation of Consumer Protection Standards throughout the customer lifecycle
  • Oversee governance relating to Vulnerable Customers and Financial Inclusion

Risk Assessment

  • Review controls established by first-line owners to mitigate misconduct risks in third-party dealings; escalate gaps to senior management
  • Establish, maintain and regularly review a risk register for misconduct risks across all business units
  • Perform enterprise-wide conduct risk assessments using a risk-based supervisory methodology
  • Identify inherent and residual conduct risks across products, services, channels and customer journeys
  • Conduct thematic reviews based on emerging risks, complaints, regulatory findings, incidents and market developments
  • Develop and maintain the Conduct Risk Universe and Conduct Risk Register
  • Recommend enhancements to mitigate identified conduct risks

Consumer Protection Regulations

  • Independently oversee implementation of Consumer Protection Regulation and Consumer Protection Standards
  • Challenge effectiveness of customer disclosures, transparency and communications
  • Oversee product governance arrangements including target market assessments and product suitability
  • Review fair value / Value for Money assessments for products
  • Provide oversight over customer onboarding, servicing, complaints, vulnerable customer treatment and account closures
  • Challenge the effectiveness of complaint root cause analysis and remediation

Product Governance

  • Independently challenge New Product Approval processes to ensure customer risks have been adequately assessed
  • Review customer outcomes throughout the product lifecycle
  • Ensure conduct risk assessments are completed before launch of new products or material product changes

Regulatory Engagement

  • Lead Market Conduct regulatory engagements with CBUAE
  • Coordinate responses to regulatory examinations
  • Track remediation plans arising from supervisory reviews
  • Monitor implementation of regulatory developments

Talent Management

  • Assess and enhance existing training programs on conduct risk, ensuring employees understand and comply with conduct standards
  • Provide input and oversight to ensure conduct risk considerations are incorporated into the HR performance evaluation framework

Market Abuse & Integrity

  • Oversee reporting and escalation of market abuse incidents per insider trading policies, and challenge the adequacy of remedial actions
  • Provide oversight and input to Insider Trading policy and procedures to manage market abuse risks associated with the bank's customers

Conflicts of Interest

  • Provide oversight and challenge on the bank's Conflict of Interest policy and controls; review and escalate significant conflicts to Senior Management

Culture and People

  • Collaborate with product development and marketing teams to ensure the suitability and appropriateness of products and services for customers

Specialized Risk Areas

  • Collusion Risk: Oversee risks of collusion between parties aimed at manipulating market conditions
  • Consumer Mobility Risk: Oversee risks related to consumer ease in switching providers
  • Cooling Off Risk: Ensure customers are provided with adequate cooling-off periods
  • Sales, Marketing, Advertising, and Promotional Risk: Oversee risks associated with these activities, ensuring regulatory compliance
  • Solicitation Risk: Oversee risks associated with solicitation practices

Qualifications & Experience

  • Bachelor's degree in Business, Law, Education, or a related field
  • 3-5 years of experience in regulatory compliance, controls and governance within the banking industry
  • Strong knowledge of regulatory compliance; excellent communication skills

Areas of Competency

  • Excellent verbal and written communication skills
  • Deep knowledge of compliance standards, particularly those related to conduct risk and consumer protection
  • Knowledge of how conduct risk intersects with operational risk and ability to implement effective control measures
  • Strong skills in analysing data related to conduct risk incidents, customer complaints, and market abuse, and developing appropriate mitigation strategies
  • Experience working across compliance, legal, human resources, and business units to ensure alignment on conduct risk matters
  • Excellent communication skills to engage with internal stakeholders (senior management, business units) and external bodies (regulators, auditors) on conduct risk issues
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Workable (global search)'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Workable (global search)'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Workable (global search)'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.