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Open nowPosted 59 days ago

Senior Microservices Support Engineer

Workable (global search)109,826 open roles

Where
Riyadh, Riyadh Province, Saudi Arabia
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Your applicationOpen nowSenior Microservices Support EngineerWorkable (global search) · Riyadh, Riyadh Province, Saudi Arabia

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 2 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 59 days ago

Workable (global search) median: 2 days open

The posting

Job Summary

We are seeking an experienced Senior Microservices Support Engineer to lead the production support and operational excellence of mission-critical microservices applications. The role is part of a 24x7 support organization, requiring participation in rotating shifts and on-call coverage to ensure high availability, stability, and rapid incident resolution for enterprise systems. The ideal candidate will possess deep expertise in Java-based microservices, OpenShift, troubleshooting complex production issues, monitoring, and DevOps practices.

Key Responsibilities

  • Lead Level 2/Level 3 production support for enterprise microservices applications.
  • Act as the technical lead during production incidents, driving issue resolution and coordinating with development, infrastructure, and DevOps teams.
  • Perform advanced troubleshooting and root cause analysis for application, middleware, infrastructure, and performance-related issues.
  • Monitor production systems proactively to identify risks, performance degradation, and potential outages.
  • Support application deployments, release management, rollbacks, and environment readiness within OpenShift.
  • Ensure compliance with SLAs by managing incidents, service requests, and problem tickets effectively.
  • Analyze application logs, JVM behavior, container health, and infrastructure metrics to resolve complex issues.
  • Drive continuous service improvements by identifying recurring issues and implementing permanent solutions.
  • Develop and maintain operational runbooks, knowledge base articles, and support documentation.
  • Mentor and provide technical guidance to junior support engineers.
  • Collaborate with development teams to improve application reliability, observability, and supportability.
  • Participate in release planning, production readiness reviews, and post-implementation validation.
  • Support disaster recovery activities, failover testing, and business continuity initiatives.
  • Participate in an on-call support rotation for critical production systems.

Requirements

Required Technical Skills

Technology Stack

  • Java
  • Quarkus
  • Spring Boot
  • Redis
  • Message Queue (RabbitMQ, IBM MQ, Kafka, or similar)

Core Technical Competencies

  • Expert-level troubleshooting of distributed microservices applications
  • Strong knowledge of microservices architecture and REST APIs
  • Production monitoring and application performance analysis
  • Root Cause Analysis (RCA) and Problem Management
  • DevOps practices and CI/CD support
  • Containerized application support
  • Linux administration and shell scripting
  • Log analysis and debugging across distributed systems

Hosting Environment

  • Red Hat OpenShift Container Platform (OCP)

Preferred Experience

  • 6–10+ years of experience in Application Support, Production Support, or Site Reliability Engineering (SRE).
  • Minimum 4+ years supporting Java-based microservices in enterprise production environments.
  • Hands-on experience with OpenShift or Kubernetes platforms.
  • Experience supporting highly available, mission-critical applications.
  • Strong understanding of distributed systems, caching strategies, and messaging platforms.
  • Experience working within Agile and DevOps environments.
  • Familiarity with cloud platforms (AWS, Azure, or GCP) is an advantage.
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