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Open nowPosted 34 days ago

Senior Operations Specialist

Workable (global search)108,016 open roles

Where
India
Work mode
Remote
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Your applicationOpen nowSenior Operations SpecialistWorkable (global search) · India

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 34 days ago

Workable (global search) median: 7 days open

The posting

Job Location: 100% remote (India based candidates only)

Employee Location: India

Role: Operations Specialist

Shift Timings: Overlap with IST (India) and PST (North America) timezones

Role Overview

We're hiring an Operations Specialist to be a generalist backbone for our revenue organization. You'll spot friction in our processes, tools, and integrations; build the reporting and dashboards that keep sales leadership and reps informed; and act as a first line of support connecting Sales, Enablement, and Marketing. This role suits someone equally comfortable working inside Salesforce, digging into a dataset, and sitting in a room with sales leadership - someone who can prioritize ruthlessly and ship accurate work on tight timelines.

Requirements

Process, Automation & AI

  • Identify gaps in processes, integrations, and automations; use AI to improve functionality and effectiveness across the revenue org.
  • Contribute to ad hoc business projects, including integrating new products and business lines into existing operating rhythms.

Reporting & Analytics

  • Create and implement reporting and dashboards within our tools for the revenue organization, focused on efficiency, effectiveness, and productivity.
  • Collaborate with Sales Strategy and Sales Data Analytics to keep reporting and metrics aligned across teams.
  • Support data analysis for sales compensation payouts.

Systems & Salesforce

  • Build basic Salesforce reports and dashboards, and connect workflows to Zapier for automation.
  • Partner with our Salesforce developer on data hygiene and data integration for new processes and new business motions.

Knowledge & Enablement

  • Document processes and build a knowledge repository for first-tier sales support.
  • Train sales teams on how to effectively use sales tools and processes.

Cross-Functional Collaboration

  • Partner with Enablement, Sales, CSMs and Marketing to ensure alignment and support for operations.
  • Contribute to the development of sales strategies and tactics based on data insights and market trends.

Prioritization & Execution

  • Prioritize competing tasks and deliver accurate output in a timely manner across multiple concurrent projects.

Must-Have Qualifications

  • Technical Proficiency: Strong understanding of CRM systems (Salesforce), sales engagement platforms, and other sales technologies.
  • Salesforce & Automation: Comfortable creating basic Salesforce reports and dashboards, and connecting them to Zapier or similar automation tools.
  • Analytical Skills: able to analyze data - including compensation/payout data - identify trends, and develop insights.
  • Communication Skills: able to communicate effectively with sales teams, leadership, and other stakeholders.
  • Problem-Solving Skills: able to identify and solve problems related to sales processes and technology.
  • Project Management Skills: able to manage multiple projects and priorities simultaneously and deliver accurate output on time.
  • Exposure to integrating acquisitions or new business lines into existing sales operations and prior experience supporting sales compensation processes preferred.
  • Familiarity with data visualization tools (e.g., Tableau, Looker) and using AI tools to automate or improve operational workflows.

Benefits

  • ESOPs: You’ll be eligible for Employee Stock options.
  • Comprehensive Benefits: Flexible, top-tier benefits package in line with India market standards.
  • Remote Work Culture: Fully remote with best-in-class collaboration tools (Salesforce, Gong, Apollo, etc.).
  • Professional Growth: Thrive in a fast-paced environment that encourages innovation, continuous learning, and career progression.
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