The posting
Driving Innovation and Trust: Ten’s Journey to Redefine Service Excellence
Ten is on a mission to become the most trusted service business in the world. Technology-driven Product is at the centre of our strategy to create a hugely successful service and business. Millions of members already have access to Ten's services across lifestyle, travel, dining and entertainment on behalf of over fifty clients including HSBC, Swisscard, Visa, Mastercard and American Express. Ten's partnerships are based on multi-year contracts generating revenue through platform-as-a-service and technology fees.
We have the advantages of already being at scale globally with a critical mass of high-net-worth members via stable, multi-year revenue-generating contracts. We already have a market leading consumer proposition and credibility (and many integrations) with the leading suppliers/partners across our ‘big 4’ service categories of restaurants/travel/entertainment and luxury retail. We are debt-free, profitable and the first B Corp listed on the London Stock Exchange (AIM market).
Our plans are to continue to invest into technology (including AI) to become the main way that our members organise their leisure lives. The next few years will see Ten speed up our progress via our Growth Engine strategy making the next huge steps to achieve our ambitions together.
For more information about Ten, please check out our Welcome to Ten video and this article.
The role
We are a growing team navigating an exciting phase of digital transformation. We’re expanding our Product Management function and are looking for a Senior Product Manager. You will work closely with Product Design and Engineering across Cape Town, London - UK, and Katowice - Poland, bringing a strategic, user-centric focus to our Products.
There will be ambiguity as we define our best practices, but for the right Product Manager, this is a unique opportunity to shape how product operates at a global scale without being micromanaged.
With an inventory of over 650,000 hotels, 70,000 restaurants, and global event tickets, helping our members find exactly what they want is a massive challenge. You will own the "Discovery" experience: Search, Merchandising, Ranking algorithms, and Personalization, leveraging AI to surface the perfect recommendations.
Key Responsibilities:
- Strategic Ownership: Define the long-term vision and roadmap for the search and discovery experience across the platform, optimizing ranking algorithms to ensure highly relevant, premium results.
- AI & Personalization: Champion the use of member data and AI/ML to build dynamic, personalized discovery feeds, surfacing relevant content, offers, and inventory proactively.
- Merchandising Innovation: Build robust tools and features that allow us to highlight curated collections, seasonal campaigns, and exclusive partnerships effectively.
- Data-Driven Leadership: Define and track core discovery metrics (e.g., search-to-click, click-to-book, zero-result searches) and run rigorous, complex experiments to improve content discoverability.
- Cross-Functional Mentorship: Partner closely with Data Science, Engineering, and Design to turn massive datasets into an intuitive, luxurious browsing experience, while mentoring junior PMs on best practices.
Requirements
- You have at least 5+ years of experience in product management, with a strong, proven background in search, e-commerce merchandising, or algorithmic personalization at scale.
- Mastering Ambiguity: You excel in environments where processes are evolving. You have a proven track record of bringing order to complex, ambiguous problem spaces and setting strategic direction.
- Executive Communication: You are an expert collaborator and communicator. You know how to align C-level stakeholders, push back constructively, and negotiate highly complex technical architectures with Engineering leads.
- Strategic Vision: You define the strategy. You anticipate market trends and business needs, diving deep into data to uncover transformative product opportunities.
- Analytical rigour: You are deeply comfortable with data science concepts and understand how to measure and optimize the success of complex ranking and machine learning features.
- You are fluent in English.
Guidelines for Hybrid/Home Office :
- Located in London.
- Please note that you will be asked to enter into a hybrid working arrangement - at least 2x a week in the office.
- A secure home office at your confirmed address, free from background noise or other distractions.
- You must meet our minimum internet speeds if you want to work in our hybrid model and this will be checked during the recruitment process and again when you join. We also have a great office that you can work from as an alternative.
Benefits
Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.
Rewards designed around you:
- A competitive salary depending on experience.
- Hybrid working. You can combine working from home and working from the office.
- Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.
- Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
- Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.
- Remote Working Holidays - possibilities to Travel and Work anywhere in the world!
- Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
- Be part of our global, dynamic, and inclusive Team, with diversity at its core.
- Genuine career opportunities within a dynamic and international company.
Commitment to Diversity
We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.
