Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 259 days ago

Senior ServiceNow ITSM Architect with AI & ITAM exposure

Workable (global search)108,016 open roles

Where
United Arab Emirates
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowSenior ServiceNow ITSM Architect with AI & ITAM exposureWorkable (global search) · United Arab Emirates

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 259 days ago

Workable (global search) median: 7 days open

The posting

As ServiceNow AI & ITSM Solution Architect at Müller Solutions you will be responsible for designing, leading, and delivering AI-enabled ServiceNow solutions across Service Desk (ITSM), Field Service Management (FSM), and Asset Management (ITAM/SAM/HAM).

The role owns the end-to-end solution architecture, ensuring that ServiceNow AI capabilities (including GenAI and Predictive Intelligence) are effectively aligned with business processes, data foundations, and measurable operational outcomes.

This position acts as the primary technical and functional authority for AI-driven ServiceNow transformations.

Key Responsibilities

1. Solution Architecture & AI Strategy

  • Design end-to-end AI-enabled ServiceNow architectures across ITSM, FSM, and Asset Management.
  • Translate business pain points into practical AI use cases (deflection, automation, prediction, optimization).
  • Define AI adoption roadmaps aligned with operational maturity and data readiness.
  • Ensure alignment with ITIL v4, ServiceNow best practices, and platform governance.

2. Service Desk (ITSM) AI Enablement

  • Architect and implement:
  • Virtual Agent & conversational AI
  • GenAI-based knowledge search and response drafting
  • Predictive Intelligence for classification, routing, and prioritization
  • Enable AI-driven incident deflection, auto-triage, and resolution recommendations.
  • Optimize KPIs including MTTR, FCR, deflection rate, and CSAT.

3. Field Service (FSM) AI Enablement

  • Design AI-assisted work order intake and enrichment.
  • Enable intelligent technician assignment based on skills, availability, and location.
  • Implement AI-supported mobile experiences for field engineers (guided diagnostics, summaries).
  • Improve first-time-fix rate, SLA compliance, and resource utilization.

4. Asset Management & CMDB Intelligence

  • Lead AI-supported ITAM / SAM / HAM initiatives.
  • Ensure high-quality CMDB aligned with CSDM standards.
  • Design AI use cases for:
  • Asset lifecycle optimization
  • License compliance and spend optimization
  • Predictive risk and anomaly detection
  • Oversee discovery, normalization, and reconciliation processes.

5. Platform Configuration & Governance

  • Configure and govern:
  • Now Assist / GenAI capabilities
  • Flow Designer and automation frameworks
  • AI guardrails, security, and data privacy controls
  • Collaborate with platform engineers on integrations and performance optimization.
  • Ensure scalable, supportable, and upgrade-safe solutions.

6. Stakeholder Engagement & Delivery Leadership

  • Lead architecture and design workshops with business and IT stakeholders.
  • Act as the trusted advisor for senior management and service owners.
  • Guide implementation teams and review deliverables for quality and alignment.
  • Support pre-sales activities, solution presentations, and value justification when required.

Required Qualifications

Education

• Design and implement comprehensive ITSM solutions on the ServiceNow platform, focusing on the use of AI capabilities to improve service efficiency and user experience.

• Lead the development and configuration of IT Asset Management modules, ensuring integration with ITSM processes.

• Collaborate with business units to gather requirements, conduct gap analyses, and define functional specifications for ITSM and ITAM initiatives.

• Provide technical leadership and guidance to project teams, ensuring adherence to best practices and architectural standards.

• Oversee the deployment of AI-driven initiatives to automate service requests, incident management, and asset tracking.

• Stay current with emerging technologies and trends in ITSM, AI, and ITAM to recommend improvements and innovations.

Requirements

Qualifications:

• 8–12+ years of ServiceNow implementation experience.

Minimum 5 years in a Solution Architect or Lead Consultant role

Proven experience delivering:

  • ITSM implementations at scale
  • FSM and/or field operations solutions
  • ITAM / SAM / CMDB-heavy programs

Hands-on exposure to ServiceNow AI capabilities, including GenAI and Predictive Intelligence

Preferred Qualifications:

• ServiceNow certifications in ITSM, ITAM, or related areas.

• Experience with machine learning and AI applications within enterprise IT environments.

• Familiarity with Agile methodologies and tools to manage development lifecycles effectively.

• Skills in scripting and building integrations using ServiceNow APIs or other automation technologies.

Benefits

Why Join Us:

Opportunity to work with a talented and passionate team.

Competitive salary and benefits package.

Exciting projects and innovative work environment.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Workable (global search)'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Workable (global search)'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Workable (global search)'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.