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Open nowPosted 127 days ago

Senior Shopify Project & Account Manager (Remote - CET Hours)

Workable (global search)108,016 open roles

Where
Johannesburg, Gauteng, South Africa
Work mode
Remote
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Your applicationOpen nowSenior Shopify Project & Account Manager (Remote - CET Hours)Workable (global search) · Johannesburg, Gauteng, South Africa

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 127 days ago

Workable (global search) median: 7 days open

The posting

LMG Staffing Solutions is hiring on behalf of a fast-growing eCommerce-focused digital agency specializing in Shopify development, CRO, SEO, and retention marketing for premium online brands. We are seeking a highly organized and client-focused Senior Shopify Project & Account Manager to lead project delivery, manage client relationships, and coordinate cross-functional teams across multiple Shopify engagements.

This is a freelance contractor opportunity for someone who thrives in a fast-paced agency environment, excels at stakeholder communication, and has strong experience managing Shopify projects from kickoff through launch and ongoing optimization.

The ideal candidate is proactive, detail-oriented, commercially minded, and passionate about delivering exceptional client experiences while maintaining operational excellence.

Key Responsibilities

Project Delivery Management

  • Manage up to 7 concurrent Shopify and eCommerce projects including:
  • Shopify builds
  • CRO initiatives
  • SEO retainers
  • Ongoing support engagements
  • Maintain project timelines, budgets, documentation, and delivery quality
  • Manage Asana boards, project schedules, risk logs, and change requests
  • Coordinate cross-functional collaboration between development, design, SEO, and email teams
  • Ensure projects stay within defined scope and performance expectations

Client Relationship Management

  • Serve as the primary point of contact for assigned clients
  • Provide proactive communication and updates via Loom, email, and meetings
  • Lead recurring review calls and roadmap discussions
  • Build long-term client relationships focused on trust, transparency, and growth
  • Identify upsell and retainer opportunities where appropriate

Team Leadership & Coordination

  • Facilitate weekly delivery meetings and project reviews
  • Allocate tasks across designers and developers
  • Conduct QA reviews and enforce agency standards
  • Support junior team members through mentorship and process guidance
  • Escalate risks or blockers appropriately to leadership

Process & Operational Improvement

  • Help improve SOPs, workflows, and internal documentation
  • Contribute ideas for operational efficiency and process optimization
  • Support retrospective reviews and continuous improvement initiatives
  • Maintain organized project records and reporting structures

Commercial & Scope Oversight

  • Review project changes and support budget management
  • Ensure projects remain aligned with business goals and profitability targets
  • Assist with quoting, scoping, and proposal preparation when needed

Requirements

  • 4+ years of experience in:
  • Project Management
  • Account Management
  • Digital Agency Operations
  • Shopify or eCommerce environments
  • Strong understanding of Shopify ecosystems and website delivery workflows
  • Experience managing multiple client projects simultaneously
  • Strong communication and stakeholder management skills
  • Experience using project management platforms such as Asana
  • Excellent organizational and prioritization abilities
  • Ability to work independently in a fully remote environment

Preferred Qualifications

  • Experience working with CRO, SEO, and email marketing teams
  • Familiarity with Shopify design and development workflows
  • Experience managing distributed or international teams
  • Knowledge of agile delivery processes
  • Strong QA and process management mindset

Tools & Platforms

Experience with the following is highly preferred:

  • Asana
  • Slack
  • Notion
  • Figma
  • Loom
  • Shopify
  • AI productivity tools such as Claude

Working Hours

  • Core working hours: 10:00 AM – 6:00 PM CET
  • Occasional flexibility may be required for urgent client communication
  • Fully remote contractor position

Benefits

Fully remote work environment

Work with high-growth eCommerce brands

Collaborative international team culture

Opportunity to influence processes and operational excellence

Long-term growth potential within a rapidly expanding agency

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