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Open nowPosted 59 days ago

Senior Systematics Support Engineer (IM/ST)

Workable (global search)108,016 open roles

Where
Riyadh, Riyadh Province, Saudi Arabia
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Your applicationOpen nowSenior Systematics Support Engineer (IM/ST)Workable (global search) · Riyadh, Riyadh Province, Saudi Arabia

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Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 59 days ago

Workable (global search) median: 7 days open

The posting

Job Summary

We are seeking an experienced Senior Systematics Support Engineer (IM/ST) to provide operational support for mission-critical Systematics Information Management (IM) and Systematics Transaction Server (ST) applications running on IBM Mainframe (z/OS). The role is responsible for ensuring the availability, stability, and performance of batch processing and online transaction environments. As part of a 24x7 production support organization, the engineer will lead production incident resolution, monitor end-of-day (EOD) batch processing, troubleshoot system issues, and collaborate with application development, infrastructure, and operations teams to maintain business continuity.

Key Responsibilities

  • Provide Level 2/Level 3 production support for Systematics IM/ST applications.
  • Monitor and support End-of-Day (EOD), Beginning-of-Day (BOD), and scheduled batch processing activities.
  • Lead troubleshooting and resolution of production incidents related to Systematics applications and batch jobs.
  • Analyze batch failures, abends, job dependencies, and processing delays to ensure timely business operations.
  • Perform root cause analysis (RCA) and implement preventive measures for recurring production issues.
  • Monitor application health, system performance, and batch execution to ensure operational stability.
  • Support application releases, production deployments, and implementation activities.
  • Collaborate with development, infrastructure, database, and operations teams to resolve complex production issues.
  • Maintain operational documentation, batch schedules, runbooks, and knowledge base articles.
  • Participate in disaster recovery testing, production readiness reviews, and change implementation.
  • Mentor junior support engineers and provide technical guidance during major production incidents.
  • Ensure compliance with SLAs, operational procedures, and ITIL best practices.

Requirements

Required Technical Skills

Technology Stack

  • COBOL
  • JCL
  • VSAM

Core Technical Competencies

  • Systematics IM/ST production support
  • EOD/BOD batch monitoring and support
  • Batch scheduling and job dependency management
  • Production troubleshooting and root cause analysis
  • JCL debugging and optimization
  • VSAM file management and troubleshooting
  • Mainframe production monitoring
  • Incident, problem, and change management
  • Performance monitoring and operational support

Hosting Environment

  • IBM z/OS
  • IBM Mainframe

Preferred Experience

  • 6–10+ years of experience in Mainframe Production Support.
  • Minimum 4+ years supporting Systematics IM/ST applications in enterprise banking or financial services environments.
  • Strong hands-on experience with COBOL, JCL, and VSAM.
  • Experience supporting large-scale batch processing and mission-critical production systems.
  • Familiarity with enterprise scheduling tools such as Control-M, CA-7, or equivalent.
  • Experience working in ITIL-based production support environments.
  • Knowledge of banking core systems and transaction processing is highly desirable.
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