The posting
Hotel Name: M Social Sunnyvale Location: Onsite – Sunnyvale, CA Salary Range: $22.00 Hourly
Join the Team at M Social Sunnyvale
At M Social Sunnyvale, we don’t just welcome guests—we create moments, spark connections, and bring energy to every interaction. Designed for the young at heart, M Social delivers a bold and vibrant hospitality experience.
About M Social Sunnyvale
As the first ground-up M Social in the U.S., this innovative property features 263 rooms, a dynamic courtyard, and the signature Beast & Butterflies social hub. Located in Silicon Valley, the hotel blends technology, design, and social connectivity to create a unique guest experience.
As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence—driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach."
At Millennium, we are guided by our core values:
- Passion for Hospitality – Delivering meaningful and memorable guest experiences
- Entrepreneurial – Taking ownership and acting with agility
- Innovation & Progressive – Continuously improving how we operate and serve
- Solutions & Results Oriented – Staying adaptable and focused on results
These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams.
About the Role:
As our Server, you will create memorable dining experiences by providing warm, attentive, and knowledgeable service to every guest. Whether serving breakfast, lunch, dinner, or special events, you will represent the energy and personality of M Social while delivering exceptional hospitality in Beast & Butterflies.
This role is ideal for someone who enjoys connecting with people, thrives in a fast-paced environment, and is passionate about food, beverage, and creating outstanding guest experiences.
Your Impact – Guest Dining Experience
You will play an important role in creating memorable moments for our guests through exceptional service, menu knowledge, and attention to detail. Your professionalism, personality, and commitment to hospitality will help build guest loyalty and contribute to the restaurant's overall success.
What You'll Be Doing
Guest Service
- Welcome guests promptly with a warm, friendly, and professional attitude
- Present menus, answer questions, and make knowledgeable food and beverage recommendations
- Accurately take food and beverage orders and enter them into the POS system
- Deliver food and beverages efficiently while ensuring accuracy and presentation standards
- Monitor guest satisfaction throughout the dining experience and respond promptly to requests
- Process guest payments accurately and thank guests for dining with us
Food & Beverage Knowledge
- Develop a thorough understanding of menu items, daily specials, wine, beer, spirits, and cocktails
- Make personalized recommendations and upsell menu items when appropriate
- Communicate dietary restrictions, allergies, and special requests accurately to the kitchen
- Maintain knowledge of ingredients, preparation methods, and restaurant promotions
Dining Room Operations
- Prepare tables before service and reset tables efficiently between guests
- Maintain cleanliness and organization of dining areas, service stations, and side work
- Assist with opening, closing, and ongoing operational duties
- Support banquet, private dining, and special event service as needed
Team Collaboration
- Work closely with bartenders, hosts, kitchen staff, food runners, and management to ensure seamless service
- Communicate effectively regarding guest requests and operational priorities
- Assist fellow team members during busy periods to maintain exceptional service standards
- Contribute to a positive, collaborative, and guest-focused work environment
Safety & Compliance
- Follow all food safety, sanitation, and health department regulations
- Adhere to responsible alcohol service guidelines and verify guest identification when required
- Maintain cleanliness and organization of work areas throughout each shift
- Follow all company policies, cash handling procedures, and service standards
Requirements
- Passion for hospitality and creating memorable guest experiences
- Excellent communication and interpersonal skills
- Positive attitude and professional appearance
- Strong organizational and multitasking abilities
- Ability to work efficiently in a fast-paced environment
- Flexibility to work mornings, evenings, weekends, holidays, and varying shifts
Technical / Role-Specific Requirements
- Previous restaurant or hotel serving experience preferred
- Strong knowledge of food, wine, beer, and beverage service preferred
- Experience using point-of-sale (POS) systems preferred
- Ability to accurately handle cash and process payments
- Food Handler Card required or ability to obtain upon hire
- Responsible Beverage Service (RBS) Certification required or ability to obtain as required by California law
Preferred Qualifications
- Previous experience in a full-service restaurant, lifestyle hotel, or upscale dining environment preferred
- Wine and cocktail knowledge is a plus
- Experience with banquet or event service is beneficial
- Bilingual abilities are a plus
Physical Requirements
- Ability to stand and walk for extended periods throughout the shift
- Frequently carry trays, food, and beverages weighing up to 35 pounds
- Ability to bend, reach, lift, and move quickly in a busy restaurant environment
- Comfortable working in a fast-paced, guest-facing setting
Education
- High school diploma or equivalent preferred
- Equivalent combination of education and relevant experience will be considered
Benefits
At Millennium Hotels & Resorts, we support our employees with a competitive benefits package designed to promote wellbeing and long-term success:
- Medical, Dental & Vision Insurance
- Company-paid Life and AD&D Insurance
- Short-Term and Long-Term Disability Coverage
- 401(k) Retirement Plan with Company Match (where applicable)
- Paid Time Off & Paid Holidays
- Hotel Room Discounts across our global portfolio
- Employee Assistance Program (EAP)
Benefits eligibility and offerings are subject to plan terms and company policy.
Why Join Us
At Millennium Hotels & Resorts, you’re not just taking on a role—you’re joining a global organization committed to people, performance, and growth.
Whether you’re supporting operations behind the scenes or delivering service on the front line, your work contributes to a culture focused on hospitality, collaboration, and results. If you’re looking for an opportunity to grow, contribute, and make an impact, we invite you to join our team.
