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Open nowPosted 19 hours ago

Service Advisor

Workable (global search)107,808 open roles

Where
Riyadh, Riyadh Province, Saudi Arabia
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Your applicationOpen nowService AdvisorWorkable (global search) · Riyadh, Riyadh Province, Saudi Arabia

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The clock on this job

Early applications get read.

8.0% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 2 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 8.0%7 days
  4. 15.0%14 days
  5. 34.2%30 days
This job: posted 19 hours ago

Workable (global search) median: 2 days open

The posting

High-level Job Purpose Statement Acts as liaison between the customer and service technicians working in the service facility. Works with customers to determine problems with a vehicle and provide technicians with accurate problem descriptions. Keeps the customer appropriately informed through the service process.

Customer Service

  • Greet customers courteously; accurately capture customer vehicle complaint and advise service team
  • Attend to inquiries and complaints from customers and resolves problems to ensure all needs are met
  • Refer unresolved complaints or queries to the Supervisor reception or appropriate designate for resolution
  • Call customers who have had major repairs done in the last month to inquire about vehicle performance
  • Call customers to pre-schedule maintenance visits in order to reduce excessive walk-in traffic, waiting time, and to maximize utilization of off-peak business time

Service Process

  • Record customer appointments, check service records and stamp service booklets
  • Complete customer check list detailing all information provided by the customer in terms of defect or service required
  • Enter data on system to obtain an estimate of the work to be performed and advise customer of the job cost estimates
  • Complete and process all paperwork, obtain customer signature, estimate repair time and delivery date to the customer, and explain any payment policies
  • Communicate with the customer any cost overruns (before they are incurred) or completion delays
  • Maintain daily/weekly record of promised delivery dates ensuring that customers are kept informed of the expected completion date
  • Receive invoices and obtain payment at the time of vehicle delivery to the customer

Warranty Claims

  • Review warranty documentation where the customer requests work to be performed under the manufacturer’s warranty
  • Advise and provide explanations to customers where repairs cannot be covered by warranty
  • Coordinate and follow up on warranty jobs sent to authorized dealers to ensure timely completion of requested work
  • Provide all warranty documentation to Warranty function to support any claims with the franchisor

Service Promotion

  • Ensure that all marketing material is properly exhibited in the reception areas
  • Mail service promotion material to targeted customers
  • Explain to customers special plans and promotions related to maintenance and accessories

Requirements

Minimum Requirements for the Role

Qualifications: University Degree in Engineering or related field

Experience: Minimum 1 year of experience in automotive maintenance Knowledge, Skills and Abilities: Excellent verbal and written communication skills, Excellent computer skills, Fluent in English and Arabic, and Excellent interpersonal skills

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