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Open nowPosted 527 days ago

Service Delivery Manager

Workable (global search)19,973 open roles

Where
Makati, Metro Manila, Philippines
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Your applicationOpen nowService Delivery ManagerWorkable (global search) · Makati, Metro Manila, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 2 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 527 days ago

Workable (global search) median: 2 days open

The posting

Job Description:

  • Client Relationship Management:
  • Building and maintaining strong relationships with clients, acting as the primary contact for service-related inquiries and concerns.
  • Service Level Agreement (SLA) Management:
  • Monitoring adherence to SLAs, identifying potential issues, and taking corrective actions to ensure timely and quality service delivery.
  • Team Leadership:
  • Leading and motivating service delivery teams, assigning tasks, and providing coaching and support to ensure optimal performance.
  • Performance Monitoring:
  • Defining key performance indicators (KPIs), tracking service delivery metrics, and analyzing data to identify areas for improvement.
  • Issue Resolution:
  • Managing escalations, investigating service disruptions, and coordinating timely resolution of client issues.
  • Reporting and Communication:
  • Preparing regular performance reports for stakeholders, including client updates on service delivery status and key metrics.
  • Process Improvement:
  • Identifying opportunities to optimize service delivery processes, implementing changes to enhance efficiency and effectiveness.
  • Budget Management:
  • Monitoring service delivery costs, identifying potential cost-saving measures, and managing budgets within allocated limits.
  • Stakeholder Management:
  • Collaborating with cross-functional teams across the organization to ensure alignment with service delivery objectives.

Requirements

Qualifications:

  • Has 1 year of experience as a Service Delivery Manager or any related experience
  • Strong Communication Skills:
  • Excellent written and verbal communication to effectively interact with clients, stakeholders, and team members.
  • Leadership Abilities:
  • Proven ability to lead and motivate teams, delegate tasks, and foster collaboration.
  • Analytical Skills:
  • Data analysis skills to interpret performance metrics and identify areas for improvement.
  • Problem-Solving Skills:
  • Ability to diagnose issues, develop solutions, and manage complex situations effectively.
  • Customer Focus:
  • Deep understanding of customer needs and commitment to delivering exceptional service.
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    The review screen in CV Rocket: how each CV was read, round by round.

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

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  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

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