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Open nowPosted 9 hours ago

Service Desiger

Workable (global search)106,891 open roles

Where
Lima, Callao Region, Peru
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Your applicationOpen nowService DesigerWorkable (global search) · Lima, Callao Region, Peru

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

9.5% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 5 days.

Share of postings closed within
  1. 1.8%1 day
  2. 4.0%3 days
  3. 9.5%7 days
  4. 15.6%14 days
  5. 33.9%30 days
This job: posted 9 hours ago

Workable (global search) median: 5 days open

The posting

¡Multiplica, te estás buscando! Somos una consultora especializada en ofrecer las mejores oportunidades laborales al mejor talento digital del mercado.

Tenemos 25 años de experiencia reclutando a personas capacitadas, innovadoras y con ganas de crecer para nuestros clientes.

Actualmente colaboramos con empresas en LATAM, USA, Europa y África y contamos con talentos que trabajan presencialmente y/o remoto en diferentes partes del mundo. Nuestros talentos son los agentes de cambio que están creando las organizaciones del futuro. ¡Sé parte de este cambio!

Requirements

🎯 Propósito del rol

El Service Designer Senior lidera iniciativas end-to-end en proyectos complejos, estratégicos y de alta visibilidad. Comprende profundamente las necesidades del usuario y del negocio, asegurando que las decisiones relacionadas con objetivos, alcances, soluciones y mitigación de riesgos estén fundamentadas en datos y centradas en las personas.

Es responsable de integrar la visión estratégica del servicio en todos los puntos de contacto (online y offline), garantizando coherencia, valor y viabilidad.

🔎 Responsabilidades clave

  • Liderar proyectos de diseño de servicios de manera autónoma, con enfoque estratégico.
  • Ser dueño de tareas end-to-end en iniciativas complejas.
  • Desafiar soluciones actuales y proponer nuevas formas de hacer las cosas.
  • Generar lineamientos y guías para todos los puntos de contacto del servicio.
  • Asegurar que las decisiones del equipo Scrum estén centradas en el usuario.
  • Profundizar en las necesidades del cliente mediante análisis de información cualitativa y cuantitativa.
  • Facilitar sesiones de trabajo y toma de decisiones con stakeholders.
  • Estimar, planificar y gestionar la carga de trabajo del proyecto.
  • Sensibilizar al equipo sobre la importancia del diseño centrado en las personas.
  • Prevenir obstáculos estratégicos y operativos en la implementación del servicio.

🛠 Skills Técnicas

Diseño de Servicios

  • Service Blueprint
  • Customer Journey Map
  • Stakeholder Map
  • Ecosystem Map
  • Prototipos de experiencia
  • Storyboards

Research (cualitativo y cuantitativo)

  • Entrevistas en profundidad
  • Pruebas de usabilidad
  • Encuestas
  • Análisis de data
  • Síntesis de hallazgos y generación de insights accionables

Diseño Estratégico

  • Articulación de hipótesis y conceptos
  • Toma de decisiones con visión de impacto futuro
  • Tangibilización de conceptos abstractos en soluciones concretas

Gestión y Metodologías

  • Planificación y gestión de proyectos
  • Metodologías Agile
  • Design Thinking
  • Priorización basada en datos

Customer Centricity

  • Incorporación sistemática de la voz del cliente en cada etapa del proceso
  • Traducción de insights en decisiones estratégicas

Benefits

  • 100% planilla
  • Horario L- V 09:00am-06:00pm (Importante tener disponibilidad full time)
  • Oportunidad de crecimiento
  • Participar en proyectos desafiantes.
  • Capacitación constante.
  • “Un entorno laboral inclusivo es un entorno más fuerte. Esta vacante es apta para personas con discapacidad. Creemos en la igualdad de oportunidades y en el valor de la diversidad." #InclusiónLaboral#OportunidadesParaTodos
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