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Open nowPosted 58 days ago

Service Design and Transition Manager

Workable (global search)108,016 open roles

Where
Lincoln, England, United Kingdom
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Your applicationOpen nowService Design and Transition ManagerWorkable (global search) · Lincoln, England, United Kingdom

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 58 days ago

Workable (global search) median: 7 days open

The posting

Service Design & Transition Specialist – Contract (6–12 Months)

Location: UK (Remote with regular on-site travel) Contract: Initial 6–12 Months Start: Immediate

We're looking for an experienced Service Design & Transition Specialist to support a key client on an exciting contract assignment.

This role offers the opportunity to lead the transition of a critical project into Business-as-Usual (BAU) support while designing a repeatable Service Design & Transition framework that will support future programmes across the organisation.

What You'll Be Doing

  • Lead the successful transition of a live project into BAU support.
  • Review current IT service management practices and identify improvement opportunities.
  • Develop a reusable Service Design & Transition methodology, including templates, governance and best practices.
  • Ensure operational readiness through effective planning, documentation and stakeholder engagement.
  • Build strong relationships with business and IT stakeholders and provide regular progress updates.

Working Arrangements

This is a UK-based contract opportunity. The role is primarily remote, with regular on-site attendance (typically 1–2 days per week) required to work closely with key stakeholders during critical phases of the engagement.

If you're an experienced Service Design & Transition professional who enjoys combining hands-on delivery with strategic process improvement, we'd love to hear from you. Apply today with your latest CV and availability.

Requirements

What We're Looking For

  • Proven experience in Service Design and/or Service Transition within complex IT environments.
  • Strong track record of transitioning projects into BAU support.
  • Experience reviewing and improving IT service management processes.
  • Knowledge of ITIL Service Management (ITIL Foundation minimum).
  • Excellent stakeholder management, communication and facilitation skills.
  • Experience creating practical frameworks, documentation and governance processes.
  • Available to start immediately and commit to an initial 6–12 month contract.
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