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Open nowPosted 4 days ago

Service Desk Administrator - Audio Visual

Workable (global search)107,990 open roles

Where
Melbourne, VIC, Australia
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Your applicationOpen nowService Desk Administrator - Audio VisualWorkable (global search) · Melbourne, VIC, Australia

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 6 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 4 days ago

Workable (global search) median: 6 days open

The posting

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2025 and Top 5 Inspiring Workplaces for 2026, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Service Desk Administrator - Audio Visual to join our Managed Services team in Australia.

The Service Desk Administrator - Audio Visual is responsible for the remote support, monitoring, and optimisation of client Audio Visual environments, ensuring seamless collaboration experiences across meeting rooms, conferencing platforms, and end-user devices.

Requirements

What You'll Do

  • Provide remote Level 2/3 support for AV and meeting room technologies.
  • Troubleshoot and resolve issues across Microsoft Teams Rooms, video conferencing, audio, and collaboration platforms.
  • Monitor AV environments, proactively identify issues, and maintain system performance.
  • Support end users with meeting setup, live call troubleshooting, and collaboration tools.
  • Manage incidents, service requests, and escalations while meeting SLA targets.
  • Coordinate with vendors and onsite technicians to resolve complex issues.
  • Maintain documentation, knowledge articles, and AV environment standards.
  • Contribute to service improvements and the optimisation of client collaboration experiences.

What You'll Bring

  • Experience supporting enterprise AV, video conferencing, or Unified Communications environments.
  • Strong knowledge of Microsoft Teams Rooms and modern meeting room technologies.
  • Proven troubleshooting skills across audio, video, conferencing, and collaboration platforms.
  • Understanding of AV signal flow, networking fundamentals, and common AV vendors.
  • Experience supporting Teams, Zoom, Webex, and Microsoft 365 collaboration tools.
  • A customer-first mindset with strong communication and stakeholder management skills.
  • Ability to prioritise, solve problems, and work effectively in a fast-paced environment.
  • A proactive approach to continuous improvement, documentation, and service excellence.

Benefits

Why You'll Love Working Here:

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

  • Hybrid working (for majority of our roles) with team anchor days to support collaboration.
  • Extensive training and development opportunities that enable continual growth as part of your career planning.
  • Extensive discounts and benefits to maximise your money.
  • A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
  • Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.

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