Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 209 days ago

Service Desk Analyst

Workable (global search)108,016 open roles

Where
Seremban, Negeri Sembilan, Malaysia
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowService Desk AnalystWorkable (global search) · Seremban, Negeri Sembilan, Malaysia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 209 days ago

Workable (global search) median: 7 days open

The posting

JOB DESCRIPTION:

We are looking for Service Desk Analyst with 2 to 5 years of experience.

Required Skills:

on call support/customer support, ITSM tool, incidents management, ticketting and troubleshooting

Job Responsibilities

  • Answers and responds to inbound calls \chat\email from end-users regarding issues
  • Creates and documents all support calls from the user community into the service desk tracking software (ITSM tool)
  • Applies skills to resolve all technical trouble tickets at the service desk before referring to technical support
  • Analyzes and resolves all application software or hardware incidents and requests from end-users
  • Ensures to log and tracks incidents and requests from identification through resolution stages
  • Follows up with reported complex incidents to ensure they are resolved, requests are filled, and the customer communication is complete
  • Updates general knowledge of current corporate, division, and facility-specific products, as well as improving the ability to resolve requests on first contact
  • Ensures accurate and necessary information is obtained by utilizing Remedy Templates when available
  • Responsible for providing on-call support as needed
  • Flexible for 24/7 support when required
  • Establishes and develops relationships with other IT&S teams through frequent constructive communication
  • Responsible for identifying shortcomings for implementing process improvements
  • Complies with and supports IT&S standards, policies, and procedures
  • Logs incidents and requests into appropriate product categorization
  • Ensures timely resolution or escalation of incidents, and promptly communicates on progress to end-users
  • Handles customers’ issues or requests with a professional attitude

Requirements

  • Strong technical knowledge of information technology systems and infrastructure
  • Understanding of risk management, mitigation, and incident response frameworks
  • Providing technical diagnosis and solutions to users, either over the phone or via email
  • Collaborating with technical support teams to provide an efficient resolution to technical issues
  • Ensuring that users receive appropriate feedback and support throughout the resolution process
  • Ability to stay calm under pressure and make sound decisions in crisis situations
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Workable (global search)'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Workable (global search)'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Workable (global search)'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.