Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 65 days ago

Service Desk Engineer

Workable (global search)108,016 open roles

Where
Mumbai, MH, India
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowService Desk EngineerWorkable (global search) · Mumbai, MH, India

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 65 days ago

Workable (global search) median: 7 days open

The posting

Position name: Service Desk Engineer

Location: Mumbai (Hybrid) / Remote

Shift timing: 24*7

About the company:

Protera is a Great Place To Work® Certified™ in India.

Protera Technologies, is a global Total IT Outsourcing Services Provider for SAP-centric organizations. The Company was formed in the mid-90s to provide comprehensive end-to-end IT solutions for customers with SAP in the core of their IT resources. Protera Technologies has capitalized on its unbeatable experiences with SAP to evolve into a pioneer of end-to-end total IT Outsourcing global solutions that covers all IT needs of an organization. Since its founding in 1998, Protera Technologies is committed to enabling constant change while improving quality and reducing total cost of ownership for all IT resources of an SAP centric organization.

Vision:

Protera envisages to be the premier on-demand operational platform supporting all IT needs for SAP centric organizations.

Mission:

The company aims to deliver the best forward-thinking ITO Services Platform empowering organizations to leverage IT to drive business growth and efficiency gains.

Values:

  • Impact: Create intentional and meaningful interactions to improve, innovate and inspire.
  • Curiosity: Stay curious about the evolution and journey of each other.
  • Authenticity: High integrity individuals working together for the greater good.
  • Celebration: Of our work, our people, our clients, our traditions, and our communities.

To know more about us you can visit our website www.protera.com.

Role overview:

As a Service Desk Engineer, you'll be the first line of support in a global, fast-paced IT environment. You'll work with enterprise clients to resolve incidents, escalate technical issues, and support mission-critical systems-ensuring smooth operations around the clock. You'll also contribute to training, service quality, and continuous improvement.

Here's a glimpse into your day-to-day:

  • Manage and coordinate incidents, escalating to appropriate L1, L2, or L3 teams as needed.
  • Deliver high-quality communication to customers through all support channels.
  • Perform advanced reporting and data collection to support issue resolution and analysis.
  • Monitor and triage inbound alerts, following documented escalation processes.
  • Initiate the Major Incident Management (MIM) process when required.
  • Access customer systems to conduct third-level troubleshooting when necessary.
  • Mentor and train new team members to support growth within the team.
  • Respond to inbound requests with accurate and timely information.
  • Manage your schedule flexibly to support 24x7 service desk operations.

Requirements

What You Bring

We're all about skills, attitude, and passion. You're a great fit if you have:

  • A degree or certification in Computing, Electronics, or a related IT field (or equivalent experience).
  • Excellent verbal and written communication skills in English.
  • Strong attention to detail and a passion for problem-solving.
  • Ability to multitask, prioritize, and work independently in a fast-paced environment.
  • Eagerness to grow and take initiative in your career.

Bonus Skills That Make You Stand Out

  • Familiarity with Microsoft Office (Excel, PowerPoint, Outlook, Word)
  • SAP knowledge or exposure
  • Basic understanding of Linux
  • Insight into database administration or monitoring
  • Understanding of ITSM tools and ITIL best practices
  • Knowledge in Networking, Systems, Databases, or Application Support
  • Additional languages beyond English (a plus)

Benefits

  • Work from Home set-up
  • Comprehensive medical benefits
  • Gratuity, PF, EPS and Bonus, NPS
  • Shift Allowances
  • On-call Allowance
  • Health and wellness Allowances
  • Learning and Development Allowances
  • No question asked certification policy
  • Certification Bounty Bonus
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Workable (global search)'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Workable (global search)'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Workable (global search)'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.