Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 89 days ago

Service Desk Technician

Workable (global search)108,016 open roles

Where
Mumbai, MH, India
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowService Desk TechnicianWorkable (global search) · Mumbai, MH, India

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 89 days ago

Workable (global search) median: 7 days open

The posting

Job Description

Position Overview:

The Service Desk Technician is responsible for resolving IT tickets that have been submitted by users across the global organization. Additionally, they take phone calls from users across all shifts from all sites globally as well as from users who may be outside of the sites. The Service Desk Technician is responsible for providing all Tier 1 support to users and escalating as appropriate, any tickets that require Tier 3 level support. This support includes systems, networks and various IT processes.

Primary Responsibilities:

  • Monitors and processes user requests submitted to the IT ticketing system by following the IT Procedure Manual. Completion and closure of all tickets processed and full documentation of the change in the IT ticketing system.
  • Answers inbound phone calls from global users at the IT Service Desk across all shifts to include, opening a ticket on behalf of the user if one hasn’t been opened, processing the request according to the IT Procedure Manual, ensuring the user is satisfied with the change and documenting the change in the IT ticketing system and closing the ticket.
  • Provides 1st level technical support by gathering and documenting requests using IT support procedures. Must maintain accurate documentation of requests and follow escalation procedures.
  • Troubleshoot workstations, peripherals and software in accordance with IT work instructions, standards, best practices and security requirements.
  • Maintains/develops work instructions for support, maintenance, and installation of workstations
  • Ensures all software license tracking is accurate including keeping track of inventory of company system assets. Ensures all DATAMARK systems have valid software licensing
  • Is actively involved in opportunities to learn new technologies and processes.
  • Is actively involved in improving processes and procedures in order to improve IT efficiency within the organization
  • Provides end user training for applications, policies, and procedures that the IT department is responsible for
  • Reacts to change productively and handles other essential tasks as assigned by the IT Manager

Minimum Qualifications:

  • Education Requirements:
  • Minimum 3-year Degree / Diploma, Professional Degree Preferred
  • Field Experience:
  • At least 2 years of experience in the IT field

Requirements

· Must be able to document and communicate work instructions clearly

· Must demonstrate excellent English communication skills with minimal accent

· Ability to multitask with various high priority requests

· Good Working knowledge of: Windows 7 and 10, Centralized antivirus systems, Microsoft Windows Systems Update Services, PC Hardware, Imaging Software, MS Office

· Knowledge of smart phones configuration and support preferred

· Capable of lifting 40 lbs. to help rack servers and move PCs

Candidate must be comfortable with rotational shifts incl. night and work from office (Thane)

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Workable (global search)'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Workable (global search)'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Workable (global search)'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.