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Open nowPosted 251 days ago

Service Monitoring Engineer

Workable (global search)108,016 open roles

Where
Lagos, LA, Nigeria
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Your applicationOpen nowService Monitoring EngineerWorkable (global search) · Lagos, LA, Nigeria

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 251 days ago

Workable (global search) median: 7 days open

The posting

Who We Are

  • The Information Technology function is responsible for ensuring the availability, performance, and reliability of business-critical IT services.
  • We support core banking systems, digital channels, and supporting infrastructure to minimize service disruptions and customer impact while meeting agreed service levels.

The Position

  • The Service Monitoring Engineer is responsible for the real-time and proactive monitoring of business-critical IT services to ensure availability, performance, and reliability.
  • The role focuses on end-to-end service health rather than just infrastructure, ensuring that applications, integrations, and user-facing services operate within agreed SLAs.
  • Proactive monitoring of services across core banking systems, digital channels, and supporting infrastructure to prevent outages and minimize customer impact.

What You’ll Do

Service & Application Monitoring & Availability

  • Monitor availability and performance of core banking platforms, payment systems, digital channels including mobile and internet, and integration services.
  • Track service KPIs including uptime, transaction success rates, response times, and error rates.
  • Monitor end-to-end service health across applications, middleware, APIs, databases, and infrastructure layers.
  • Ensure critical business services meet availability and performance SLAs.
  • Detect, analyze, and respond to service degradation or outages in real time.

Incident & Event Management

  • Act as first-line responder for service-related alerts and incidents affecting customer and internal banking services.
  • Perform initial triage, impact assessment, and escalation to Tier 2 and Tier 3 teams.
  • Escalate incidents to Application Support, Network, Infrastructure, Security, and Vendors per defined SLAs.
  • Maintain accurate incident records and shift handover notes.

Performance & Capacity Management

  • Identify trends indicating performance degradation or capacity risks.
  • Track service KPIs such as response time, transaction success rate, error rate, and throughput.
  • Identify performance trends and early warning signs of capacity issues.
  • Support root cause analysis and problem management for recurring service issues.
  • Recommend improvements to monitoring thresholds and alerting rules.
  • Maintain detailed incident logs and shift handover reports.

Monitoring Tools & Automation

  • Configure and maintain monitoring tools and dashboards including Grafana, Prometheus, AWS CloudWatch, and AWS CloudTrail.
  • Improve alerting, dashboards, and automation to reduce noise, increase signal quality, and improve detection.
  • Support automation of monitoring, reporting, and incident workflows.

Reporting & Governance

  • Produce daily, weekly, and monthly service availability and performance reports for IT and business stakeholders.
  • Support ITIL-aligned processes including Incident, Problem, Change, and Service Level Management.
  • Ensure compliance with internal controls and regulatory requirements and adherence to audit, risk, and compliance standards.

Collaboration

  • Work closely with Application Support, Network, Infrastructure, Security, Engineering, and DevOps or SRE teams.
  • Participate in post-incident reviews and continuous improvement initiatives.

Requirements

What You Bring

Required Skills, Qualifications, and Experience

  • Bachelor’s degree in computer science, IT, Engineering, or related field.
  • 3 to 6 years’ experience in IT service operations, application monitoring, or NOC roles in a bank or financial services environment.
  • Strong understanding of core banking systems, digital banking platforms, and integration architectures.
  • Good experience with AWS cloud services.
  • Strong understanding of application architectures including web, API, microservices, IT infrastructure, and databases.
  • Experience with ITSM tools.
  • Familiarity with monitoring and observability tools including APM, log management, and synthetic monitoring.
  • Comfortable working in 24/7 shift environments.
  • Good awareness and understanding of the Financial Services Industry.

Preferred Certifications

  • ITIL Foundation or Managing Professional.
  • Relevant AWS Cloud Operations certifications.
  • AWS monitoring and operations certifications.
  • APM or monitoring tool certifications including Splunk, Dynatrace, or AppDynamics.

Competencies

  • Strong analytical and troubleshooting skills.
  • Excellent communication and documentation skills.
  • Business impact awareness.
  • Ability to work under pressure in real-time environments.
  • High attention to detail and accountability.

Benefits

What’s In It For You

  • Work on mission-critical digital banking services that directly impact customers across Nigeria.
  • Hands-on exposure to modern cloud, monitoring, and observability tools in a fast-growing fintech environment.
  • Collaborate with high-performing technology, engineering, and operations teams.
  • Opportunity to deepen expertise in service reliability, incident management, and operational excellence.
  • Be part of a customer-focused organisation that values integrity, collaboration, and excellence.
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