The posting
The Company
Egon Zehnder is the world’s preeminent leadership advisory firm, inspiring leaders to navigate complex questions with human answers. We have more than 560+ consultants who bring together vast industry experience and diverse insight, operating globally through 68 offices in 36 countries spanning across Europe, the Americas, Asia Pacific, the Middle East, and Africa. We believe that together we can transform people, organizations, and the world through leadership. Our clients range from the largest corporations to emerging growth companies, government and regulatory bodies, and major educational and cultural institutions. We collaborate as One Firm across industries and geographies, leveraging strengths of every colleague and operate as a private partnership independent of any outside interests.
Knowledge Centre India (KCI)
Knowledge Center India (KCI) is the central engine that drives the operational value for the firm. Established in 2004, KCI has evolved over the years from purely operational efficiencies into more value-added service offerings, becoming a true business partner. There are various teams based at KCI that work with Global Offices, Practice Groups, and the Management across all aspects of the firm's business life cycle. With a headcount of more than 500, the center has 5 core teams working including Experts, Research Operations, Visual Solutions, Projects/CV Capture and Digital IT, working round the clock on many mission critical elements.
Your Journey at Egon Zehnder Starts Here
At EZ, you have the opportunity to deliver digital transformation initiatives across the globe for the organization. Our focus on emerging technology solutions along with our commitment to internal career growth and exceptional client value.
Who we are!
We are part of Digital-IT team established 17 years ago in Gurgaon, India to provide technology support and rollout digital initiatives to 60 plus global offices. Digital IT has six key pillars – Functional Technology; Digital Technology; Security & Architecture; Infrastructure & Services and Digital Success & Collaboration Technology to support business and to take lead on digital transformation initiatives with the total strength of 200+ team members across the globe.
The Position
We are looking for a hands-on ServiceNow Developer with strong experience across ITSM processes development and ITOM capabilities, particularly CMDB, Discovery, and Service Mapping. The role involves developing, administering, and continuously improving the ServiceNow platform in an enterprise environment, with a focus on service quality, automation, and data integrity.
The ideal candidate will work closely with operations, infrastructure, and application teams to enhance platform adoption, optimize processes, and ensure ServiceNow effectively supports business and IT operations.
Requirements
- Customize, configure, develop, and maintain the ServiceNow platform in an enterprise environment, covering ITSM modules such as Incident, Problem, Change, Request, Service Catalog, Asset Management, Knowledge, and related workflows.
- Design, build, and support ServiceNow solutions using Business Rules, Client Scripts, UI Policies, UI Actions, Record Producers, Flow Designer, and Workflow, ensuring code quality and adherence to ITIL best practices.
- Manage and maintain the Configuration Management Database (CMDB), ensuring data accuracy, integrity, governance, and alignment with enterprise standards.
- Administer, configure, and optimize ServiceNow Discovery, including MID Servers, credentials, schedules, access, and discovery configurations; validate discovery results and troubleshoot errors.
- Design, deploy, and support Service Mapping for on-premises and cloud services, including creation and optimization of patterns and resolution of mapping issues
- Implement and manage Identification and Reconciliation rules and integrate multiple data sources populating the CMDB.
- Identify, investigate, and resolve application, scripting, integration, Discovery, and Service Mapping issues through to resolution.
- Design and implement integrations using REST and SOAP APIs, Transform Maps, Table APIs, and external system connections.
- Participate in ServiceNow platform activities including upgrades, cloning, update set management, and production deployments.
- Review existing operational processes and recommend improvements to enhance service quality, efficiency, and platform maturity.
- Identify and implement automation opportunities to reduce manual effort and repetitive operational tasks.
- Drive adoption of self-service capabilities, standardized workflows, and knowledge articles across support teams.
- Train and enable operations and support teams on ServiceNow processes, workflows, and platform usage.
- Develop and maintain technical documentation, procedures, and operational guidelines.
- Assist in creating and maintaining reports, dashboards, and metrics supporting ITSM and ITOM functions.
- Collaborate closely with stakeholders to translate business requirements into scalable and sustainable technical solutions.
Knowledge and experience required
- 5 years of working experience in ServiceNow
- Strong experience with ITSM development and configuration.
- Proven hands-on experience with CMDB, Discovery, and Service Mapping.
- Solid understanding of Configuration Management principles and ITIL practices.
Experience with:
- Client-side and Server-side scripting (JavaScript, Glide API)
- Business Rules, UI Policies, UI Actions
- Flow Designer / Workflow
- REST & SOAP APIs
- MID Servers
- Transform Maps and Table APIs
- Experience with ServiceNow upgrades, cloning, and update sets.
- Familiarity with authentication mechanisms (Basic, OAuth, Certificate).
- Working knowledge of HTML and CSS.
- Experience working in Agile development environments.
- Ability to translate business requirements into technical designs and solutions.
Benefits
Benefits which make us unique
At EZ, we know that great people are what makes a great firm. We value our people and offer employees a comprehensive benefits package. Learn more about what working at Egon Zehnder can mean for you!
Benefits Highlights:
- 5 Days working in a Fast-paced work environment
- Work directly with the senior management team
- Reward and Recognition
- Employee friendly policies
- Personal development and training
- Health Benefits, Accident Insurance
Potential Growth for you!
We will nurture your talent in an inclusive culture that values diversity. You will be doing regular catchups with your Manager who will act as your career coach and guide you in your career goals and aspirations.
Location
The position is based at Egon Zehnder’s KCI office in Gurgaon, Plot no. 29, Institutional Area Sector 32.
EZIRS Commitment to Diversity & Inclusion
Egon Zehnder Information Research & Services (EZIRS) aims for a diverse workplace and strive to continuously lead with our firm values. We respect personal values of every individual irrespective of race, national or social origin, gender, religion, political or other opinion, disability, age and sexual orientation as warranted by basic rights enshrined in the UN Declaration of Human Rights. We believe diversity of our firm is central to the success and enables us to deliver better solutions for our clients. We are committed to creating an inclusive environment and supportive work environment, where everyone feels comfortable to be themselves and treated with dignity and respect and there is no unlawful discrimination related to employment, recruitment, training, promotion or remuneration.
Egon Zehnder is an Equal Opportunity Employer
Egon Zehnder provides equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, disability, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.
