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Open nowPosted 502 days ago

Service Transition Specialist - IT Processes & Quality

Workable (global search)19,973 open roles

Where
Budapest, Hungary
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Your applicationOpen nowService Transition Specialist - IT Processes & QualityWorkable (global search) · Budapest, Hungary

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 2 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 502 days ago

Workable (global search) median: 2 days open

The posting

  • The Service Transition Specialist for IT Processes & Quality is a role focused on supporting the execution, monitoring, and continuous improvement of the service transition process. This position works closely with the service transition manager, team leads, and cross-functional stakeholders to ensure operational efficiency, adherence to standards, and successful delivery of process and quality objectives.
  • 1. Process Execution & Monitoring:
  • Coordinate alignment of service transition process dependencies, requirements and communications need.
  • Support planning and coordination of service transition activities (incl. Release and Test Management).
  • Support service readiness achievement and realization of transition milestones.
  • 2. Documentation & Reporting:
  • Maintain up-to-date documentation of service transitions and monitor execution (e.g., release documentation and transition dashboard).
  • Create reports on transition performance.
  • Assist in preparing materials for internal reviews and overview across project, changes and releases.
  • 3. Quality Assurance Support:
  • Assist in the execution of quality assurance checks and reviews (Approval Board, Release Management Board).
  • Track and document quality issues, helping to resolve discrepancies in collaboration with relevant teams.
  • Support training initiatives to promote adherence to quality standards.
  • 4. Continuous Improvement:
  • Track improvement initiatives within the organization in order to assure alignment with strategic objectives
  • Gather feedback from stakeholders to identify opportunities for process optimization.
  • Support the implementation of process changes and quality improvements.

Requirements

  • Education: Bachelor’s degree in Information Technology, Business Administration, or a related field (or equivalent experience).
  • Experience: 4-5 years in IT operations, process management, or quality assurance roles.
  • Good understanding of IT service management frameworks (e.g., ITIL) and agile methods.
  • Skills: Good organizational skills with attention to detail.
  • Good understanding of IT process and quality management principles.
  • Proficient in tools such as Microsoft Office Suite (PowerPoint, Excel, Word) and IT Service Management software (e.g., ServiceNow).
  • Effective written and verbal communication skills both in English and Hungarian
  • Ability to work collaboratively across teams and prioritize tasks effectively.
  • Success Metrics
  • Up-to-date and informative documentation of transition initiatives.
  • Accurate and well-maintained process supporting documentation and reporting.
  • Successful support in mediation and maintenance of the process requirements.
  • Reduced process inefficiencies and improved stakeholder satisfaction.
  • This position is well suited for a detail-oriented professional who thrives in an organizational focused role, contributing to the seamless execution and enhancement of IT processes and quality standards.

Benefits

  • Take over an important and challenging role with high visibility
  • Gain insight into the defense and automotive industry
  • Make use of the broad network with over 30.000 great colleagues at our company
  • Benefit from various professional trainings and events
  • Enjoy our international and flexible work environment with an official office in Budapest but up to 100% mobile work
  • Written and verbal communication skills in German is an advantage
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