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Open nowPosted 95 days ago

Service Writer

Workable (global search)108,016 open roles

Where
Austin, TX, United States
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Your applicationOpen nowService WriterWorkable (global search) · Austin, TX, United States

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 95 days ago

Workable (global search) median: 7 days open

The posting

ASCO Equipment has a career opportunity for a Service Writer in Austin/Manor, Texas. Experience with heavy equipment is preferred, however automotive industry experience may translate. Service Writers directly engage with customers, service technicians, and other departments to coordinate/schedule preventative and other maintenance needs. They are responsible for facilitating service needs with customers and technicians.

Responsibilities:

  • Positively take ownership of customer experience
  • Manage work orders: open, close, post time, enter notes and monitor progress
  • Prepare accurate estimates for costs of repairs and present to customer
  • Monitor and Manage accounts receivables
  • Clearly and effectively communicate to customers, technicians and service manager
  • Provide status updates on: work orders, troubleshooting, technician progress & general questions
  • Monitor phones for field technician and customer calls
  • Various other administrative duties

Requirements

  • 2+ years of experience as a heavy equipment service technician or service writer
  • Ability to work in a fast paced/high volume dealership
  • Detail oriented, time management, and teamwork skills
  • Excellent customer service and communication skills
  • Proficient computer skills, and experience with G-Suite & other service programs
  • A personal dedication to work safety and accountability

Benefits

Why Join Team ASCO?

Compensation & Benefits:

  • 100% paid health insurance, 401(k) + profit sharing, and paid holidays
  • Paid Training & Advancement Opportunities

Unique Perks:

  • ASCO Children’s Education Program: Financial assistance for employees' children pursuing higher education

Our Core Values:

  • Honor God
  • Develop People
  • Pursue Excellence
  • Grow Profitably

Be Part of Something Bigger

At ASCO, we’re not just servicing equipment – we’re offering a career with a company that puts people first. Our vision is simple: To be a blessing to those we serve. If you’re a results-driven professional with a passion for solving challenges, we want you on our team.

ASCO Equipment, Inc. is an Equal Opportunity Employer of women, minorities, protected veterans, and individuals with disabilities.

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