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Open nowPosted 252 days ago

ServiceNow Business Analyst

Workable (global search)108,016 open roles

Where
Cairo, Cairo Governorate, Egypt
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Your applicationOpen nowServiceNow Business AnalystWorkable (global search) · Cairo, Cairo Governorate, Egypt

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 252 days ago

Workable (global search) median: 7 days open

The posting

Müller's Solutions is looking for a passionate ServiceNow Business Analyst to join our talented team. In this critical role, you will act as a bridge between business stakeholders and the technical team, ensuring that the implemented ServiceNow solutions effectively meet business needs and drive operational excellence.

Key Responsibilities:

  • Collaborate with stakeholders to gather, analyze, and document business requirements related to ServiceNow implementations.
  • Conduct process analysis and mapping to identify opportunities for improvement within ServiceNow.
  • Translate business requirements into functional specifications for the technical team.
  • Facilitate workshops and meetings to interface with users and gather feedback on ServiceNow solutions.
  • Assist in the development of test cases and conduct user acceptance testing (UAT) to validate solutions.
  • Provide support and training to users to promote understanding of ServiceNow functionalities.
  • Monitor and analyze metrics to recommend improvements and enhancements to existing processes.

Requirements

Requirements:

  • Bachelor’s degree in Business Administration, Information Technology, or related field.
  • Minimum 3 years of experience as a Business Analyst, preferably in IT service management or ServiceNow projects.
  • Strong understanding of ServiceNow functionality and its applications within business processes.
  • Excellent analytical skills with a focus on identifying and addressing business needs.
  • Proficient with process mapping tools and techniques.
  • Exceptional communication and interpersonal skills to engage effectively with both technical and non-technical stakeholders.
  • Ability to work collaboratively and manage multiple priorities in a fast-paced environment.
  • Knowledge of ITIL practices and relevant ServiceNow certifications are a plus.

Benefits

Why Join Us:

Opportunity to work with a talented and passionate team.

Competitive salary and benefits package.

Exciting projects and innovative work environment.

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