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Open nowPosted 30 days ago

ServiceNow CMDB Implementation Specialist

Workable (global search)108,016 open roles

Where
Ashburn, VA, United States
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Your applicationOpen nowServiceNow CMDB Implementation SpecialistWorkable (global search) · Ashburn, VA, United States

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 30 days ago

Workable (global search) median: 7 days open

The posting

Work Type: On-site / Hybrid — Ashburn, VA client site 3–5 days per week Industry Category: ServiceNow / Configuration Management Employment Type: Full-Time Contract Clearance Requirement: Limited CBP Background Investigation (BI) required prior to onboarding

Position Overview

Our client is seeking an experienced ServiceNow CMDB Implementation Specialist to support an enterprise-scale Configuration Management Database implementation.

This position will support business-driven CMDB planning, organizational alignment, CI modeling, governance, data quality, and best-practice implementation. The specialist will work across application owners, IT operations, security, architects, platform administrators, and other stakeholders to define CMDB requirements, establish governance and data-quality standards, support integrations and testing, and drive adoption across the organization.

Key Responsibilities

Requirements and Analysis

  • Elicit stakeholder needs across Application Owners, IT Operations, Security, and other groups to identify required CIs, critical attributes, and inter-CI relationships.
  • Document business requirements into clear functional and non-functional artifacts, including use cases, user stories, and acceptance criteria.
  • Analyze existing data sources and identify gaps, inconsistencies, and migration challenges associated with moving data into the CMDB.

Data Model Design and Definition

  • Define CMDB classes and attributes, including servers, applications, databases, enumeration values, and ownership fields, in collaboration with Architects and Platform Administrators.
  • Establish CI relationships such as “runs on,” “connects to,” and “is composed of” to accurately represent the enterprise environment.
  • Normalize and standardize data to promote CMDB consistency and integrity.
  • Support CI lifecycle management and organizational CMDB ownership models.

Process Definition and Integration

  • Map CMDB-related Incident, Change, Problem, and Asset Management processes to ensure the CMDB effectively supports ITSM workflows.
  • Define data-governance policies for data ownership, entry, updates, and quality assurance.
  • Specify integration requirements for automated discovery tools, ticketing systems, monitoring platforms, and other enterprise data sources.
  • Apply ServiceNow CSDM and service-mapping principles to support an effective enterprise CMDB structure.

Data Quality, Validation, and Testing

  • Define data-quality rules and metrics for accuracy, completeness, and consistency.
  • Establish processes for ongoing CMDB monitoring, remediation, and continuous improvement.
  • Plan and conduct User Acceptance Testing with business users.
  • Develop test cases to validate functional requirements and expected business outcomes.

Reporting and KPIs

  • Identify reporting requirements and dashboards that provide environmental insights, decision support, and compliance monitoring.
  • Define CMDB-enabled KPIs, including metrics such as Mean Time to Repair and change success rates.
  • Establish standards for measuring CMDB health, data quality, and operational effectiveness.

Training, Adoption, and Ongoing Support

  • Develop CMDB training materials, standards, procedures, and supporting documentation.
  • Deliver training sessions to user groups to drive adoption and proficiency.
  • Provide ongoing support and clarification regarding CMDB functionality, processes, and data usage.

Communication and Stakeholder Management

  • Facilitate workshops to gather requirements, resolve conflicts, and establish cross-functional consensus.
  • Lead stakeholder discussions and cross-team alignment sessions.
  • Translate business requirements and technical concepts between business and technical teams.
  • Collaborate across large, federated, or regulated organizational environments.

Requirements

Minimum Qualifications

  • U.S. citizenship required.
  • At least 10 years of overall information technology experience.
  • Bachelor’s or Master’s degree. Four additional years of relevant experience may substitute for a Bachelor’s degree, or two additional years of relevant experience may substitute for a Master’s degree.
  • At least 5 years of enterprise ITSM, CMDB, or Configuration Management experience, including demonstrated expertise in CMDB planning, modeling, governance, and data-quality frameworks.
  • Experience designing CI classes, relationships, and lifecycle-management processes for complex organizations.
  • Proficiency with ServiceNow CMDB, automated discovery, and CSDM.
  • Strong understanding of service-mapping principles and organizational CMDB ownership models.
  • Ability to lead workshops, stakeholder discussions, and cross-team alignment sessions.
  • Excellent analytical, communication, documentation, facilitation, and standards-development capabilities.
  • Experience working within large, federated, or regulated environments.
  • Must be able to obtain the required Limited CBP Background Investigation (BI) prior to onboarding.
  • Must be local to the Ashburn, Virginia area and willing to work from the client site 3–5 days per week.
  • Must be legally authorized to work in the United States without employer sponsorship, now or in the future.

Preferred Qualifications

  • ITIL v4 or v5 certification.
  • Prior federal contracting environment experience.
  • Experience with enterprise architecture, IT operations, and data governance.

Benefits

Compensation

$200,000–$230,000 per year as a W2, negotiable for the right candidate.

Benefits

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • 401(k)
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