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ClosedPosted 27 days ago

Social Media Moderator

Workable (global search)108,016 open roles

Where
Kuwait City, Al Asimah Governate, Kuwait

This posting closed on 2026-10-04. 108,016 other Workable (global search) postings are live.

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Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 27 days ago

Workable (global search) median: 7 days open

The posting

Nasoft is hiring a Social Media Moderator on behalf of one of our clients, a leading e-commerce brand in Kuwait.

We are looking for a highly responsive and customer-focused Social Media Moderator to manage customer interactions across the brand's social media platforms.

Key Responsibilities

  • Monitor and manage social media messages, comments, and customer interactions across different platforms.
  • Respond to customer inquiries and questions accurately, professionally, and within the required response time.
  • Follow up on customer orders, requests, and complaints and ensure they are properly handled.
  • Handle customer complaints and coordinate with the relevant teams to ensure fast and effective resolution of issues.
  • Focus on maintaining high customer satisfaction and delivering a positive customer experience.
  • Maintain the brand's tone of voice across all customer interactions.
  • Monitor and report inappropriate, offensive, or spam content according to moderation guidelines.
  • Identify recurring customer concerns and share relevant insights with internal teams.
  • Coordinate with Customer Service, Operations, Logistics, Marketing, and other relevant departments when needed.
  • Follow up on escalated cases to ensure timely resolution and proper customer communication.
  • Monitor customer feedback and social media conversations to identify trends and areas for improvement.

Requirements

  • 1–2 years of experience in Social Media Moderation, Community Management, Customer Service, or a similar role.
  • Fluent Arabic with excellent command of the Kuwaiti dialect.
  • Excellent written and verbal communication skills.
  • Strong customer service and problem-solving skills.
  • Previous experience working with Kuwaiti customers or in the GCC e-commerce market is highly preferred.
  • Ability to handle a high volume of messages, comments, and customer inquiries while maintaining accuracy and professionalism.
  • Strong attention to detail and follow-up skills.
  • Ability to work under pressure in a fast-paced environment.
  • Good understanding of social media platforms, especially Facebook, Instagram, TikTok, and X.
  • Experience with social media management or customer service tools is a plus.

Benefits

Workeing Conditions & Benefits:

  • Working Model: On-Site in Kuwait
  • Working DAys: 6 Days per week
  • The company provides health insurance.
  • The company provides social insurance.

Posting text belongs to the employer. Removal requests: contact us.

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