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Open nowPosted 64 days ago

Soporte Técnico Salesforce

Workable (global search)108,016 open roles

Where
Spain
Work mode
Remote
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Your applicationOpen nowSoporte Técnico SalesforceWorkable (global search) · Spain

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 64 days ago

Workable (global search) median: 7 days open

The posting

¡Multiplica te está buscando!

Somos una consultora especializada en ofrecer las mejores oportunidades laborales al mejor talento digital del mercado.

Tenemos 20 años de experiencia reclutando a personas capacitadas, innovadoras y con ganas de crecer para nuestros clientes.

Actualmente colaboramos con empresas en LATAM, USA, Europa y África y contamos con talentos que trabajan presencialmente y/o remoto en diferentes partes del mundo.

Nuestros talentos son los agentes de cambio que están creando las organizaciones del futuro. ¡Sé parte de este cambio!

Por encargo de nuestro cliente, estamos realizando esta búsqueda para la posición de: SOPORTE TÉCNICO SALESFORCE

Objetivo del Puesto:

Buscamos un/a profesional de soporte técnico con conocimientos funcionales en Salesforce que brinde soporte de primer nivel a los usuarios de los centros operativos de Aire, resolviendo incidencias con un enfoque pedagógico y proactivo. Su rol será clave para garantizar una experiencia fluida en el uso de la plataforma durante el proceso de transformación digital de la compañía, contribuyendo directamente al éxito del Roll-out de Salesforce en los centros.

Responsabilidades:

  • Atender y resolver consultas e incidencias de usuarios a través de chat, buzón y casos escalados en Salesforce.
  • Gestionar la comunicación con el proveedor de implementación Salesforce para la correcta atención de incidencias.
  • Administrar tareas planificadas: alta/baja de usuarios y ajustes en configuraciones de centros (disponibilidades, parametrizaciones).
  • Identificar y solucionar problemas en procesos de negocio reportados por los centros.
  • Documentar casos resueltos y proponer mejoras en los protocolos de soporte.
  • Colaborar con el equipo interno para asegurar la continuidad operativa de Salesforce.
  • Participar en guardias rotativas de soporte en fines de semana.
  • Fomentar la adopción de la plataforma mediante soporte proactivo y comunicación clara con usuarios no técnicos.

Requirements

Requisitos:

  • Mínimo 2 años de experiencia en soporte técnico con Salesforce.
  • Conocimiento funcional de Salesforce (se valora certificación Salesforce Administrator).
  • Experiencia con herramientas de gestión de incidencias (Service Cloud, Zendesk o similares).
  • Conocimientos para realizar configuraciones básicas en plataformas CRM.
  • Dominio del Inglés avanzado conversacional y escrito (C1).
  • Disponibilidad para trabajar de Miércoles a Domingo (descanso Lunes y Martes) de 9:00 a.m. a 18:00 p.m. (horario español), 100% remoto, residiendo en España.

Benefits

Beneficios:

  • Trabajo 100% remoto.
  • Ingreso a nómina desde el primer día de trabajo con todos los beneficios de acuerdo a Ley.
  • Contratación por 6 meses (renovable).
  • Beneficios corporativos de Multiplica.
  • Aprendizaje continuo: acceso gratuito a cursos y capacitaciones constantes.
  • Pertenecer a programa de referidos.
  • Agradable clima laboral.
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  1. A CV for this posting

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  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Workable (global search)'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Workable (global search)'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

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What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

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