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Open nowPosted 4 days ago

Spécialiste en livraison et support / Delivery & Support Specialist

Workable (global search)107,990 open roles

Where
Montreal, QC, Canada
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Your applicationOpen nowSpécialiste en livraison et support / Delivery & Support SpecialistWorkable (global search) · Montreal, QC, Canada

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 6 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 4 days ago

Workable (global search) median: 6 days open

The posting

La dynamique de votre équipe :

Notre équipe de spécialistes en livraison et support fournit le plus haut niveau de connaissances techniques et d’assistance à l’ensemble de l’organisation. Nous trouvons des solutions pour les systèmes des clients confrontés à divers problèmes grâce à un effort d’équipe collaboratif.

Votre formation comprendra des sessions de formation virtuelles dispensées par notre équipe de formation, suivies de sessions individuelles avec chacun de nos membres afin d’explorer nos techniques avancées de dépannage. Pour garantir votre réussite, des réunions quotidiennes et hebdomadaires seront organisées avec votre superviseur direct.

Votre Journée en un coup d'oeil :

  • Identifier et prendre en charge les cas nécessitant une escalade (techniquement complexes, stratégiques, à forte visibilité ou de longue durée)
  • Utiliser des outils d'analyse des performances et de dépannage (Sysinternals, PerfMon, Wireshark, PowerShell, SSMS, etc.)
  • Collaborer avec l'équipe R&D pour résoudre les problèmes
  • Maintenir une communication ouverte avec nos clients tout en garantissant l'analyse des causes profondes
  • Aider les autres équipes de l'organisation en partageant des informations et en assurant un accompagnement technique
  • Contribuer à la création de documentation technique et d'articles pour la base de connaissances
  • Participer à la rotation de l'équipe Proactive pour surveiller et pour réagir aux alertes proactives de l'environnement SaaS de Genetec, en assurant une résolution rapide des problèmes
  • Faire partie de la rotation d'astreinte pour gérer les demandes urgentes des clients bénéficiant d'un support 24/7

Ce qui fait de vous un excellent candidat :

  • Motivé par les défis et les questions complexes
  • Possède de solides compétences en analyse et en dépannage
  • Capable de gérer plusieurs tâches tout en priorisant efficacement
  • Fort sens de l'urgence et soif d'apprendre
  • Esprit d'équipe prononcé, avec la capacité de gérer son propre travail de manière autonome
  • Grande maîtrise des logiciels évoluant dans un environnement dynamique
  • Maîtrise du français et de l'anglais, tant à l'oral qu'à l'écrit (ce poste nécessite des interactions avec nos collaborateurs et clients internationaux)

Un atout si vous avez :

  • Connaissance de C# ou d’un langage similaire
  • Scripting PowerShell
  • Débogage avec Visual Studio
  • Compréhension de Kubernetes
  • Maîtrise de l'espagnol

Voilà ce que nous offrons !

  • Régime de rémunération attrayant
  • Programme de remboursement des frais de formation
  • Repas subventionnés à notre incroyable Bistro (Les Cordons Bleus)
  • Équilibre entre vie professionnelle et vie privée grâce à un horaire de travail flexible
  • Café gratuit à volonté
  • Espace de stationnement gratuit pour tous les employés
  • Centre d’entraînement sur place

Nous savons que la diversité des parcours et des expériences apporte une grande valeur à nos équipes. Même si vous ne cochez pas toutes les cases nous vous encourageons à postuler – votre profil pourrait nous surprendre!

Merci pour votre candidature, mais veuillez noter que seul(e)s les candidat(e)s sélectionné(e)s seront contacté(e)s. Les chasseurs de têtes et les agences de recrutement ne sont pas autorisés à soumettre des CV par l'intermédiaire de ce site web ou directement aux gestionnaires.

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Your team’s dynamic:

Our team of Delivery & Support Specialists deliver the highest degree of technical knowledge and support to the entire organization. We discover solutions for client systems experiencing various issues through a combined team effort.

Your training will include virtual training sessions provided by our training team, followed by one-on-one sessions with each of our team members exploring our advanced troubleshooting techniques. To ensure your success, daily and weekly meetings will be held with your direct supervisor.

Your day at a glance:

  • Identify and take ownership of cases requiring escalation (technically complex, strategic, high-profile, or long-running customer cases)
  • Utilization of Performance Analysis and Troubleshooting tools (Sysinternals, PerfMon, Wireshark, PowerShell, SSMS, etc.)
  • Collaborate with R&D team to resolve issues
  • Maintain an open line of communication with our customers while ensuring root cause analysis
  • Assist other teams within the organization with information sharing and technical coaching
  • Assist with the creation of technical documentation and knowledge base articles
  • Participate in the rotation for the Proactive team to monitor and react to proactive alerts for the Genetec SaaS environment, ensuring timely issue resolution
  • Be part of the on-call rotation to handle urgent requests from customers with 24/7 support

What makes you a great fit:

  • Motivated by challenging issues and questions
  • Possess a strong analytical and troubleshooting skillset
  • Able to multitask, while managing various priorities
  • Strong sense of urgency and a thirst for knowledge
  • Strong team player with the ability to autonomously manage your own workload and tasks
  • High level of proficiency with fast-paced software
  • Fluent in French and English, both verbal and written (this role requires interaction with our international collaborators and customers)

An asset if you have:

  • Knowledge of C# or similar
  • PowerShell scripting
  • Visual Studio debugging
  • Understanding of Kubernetes
  • Fluent in Spanish

Let’s talk perks!

  • Attractive compensation package
  • Training Tuition Reimbursement Program
  • Subsidized meals in our amazing Bistro (Les Cordons Bleus)
  • Work-life balance with a flexible working schedule
  • Free, unlimited coffee
  • Private, free parking for all employees
  • Onsite fitness facility with personal trainer

We know that diverse backgrounds and experiences bring great value to our teams. Even if you don't think you tick all the boxes, we still encourage you to apply - your profile may surprise us!

Thank you for your application, but please note that only selected candidates will be contacted. Head-hunters and recruitment agencies may not submit resumés/CVs through this Web site or directly to managers.

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