Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 23 days ago

Spa and Salon Manager

Workable (global search)108,016 open roles

Where
Chicago, IL, United States
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowSpa and Salon ManagerWorkable (global search) · Chicago, IL, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 23 days ago

Workable (global search) median: 7 days open

The posting

The Spa & Salon Manager supports the Director of Spa, Salon & Locker Rooms in overseeing the daily operations of the Spa & Salon while ensuring an elevated member and guest experience aligned with East Bank Club service standards. This role focuses heavily on day-to-day operational execution, team support, service consistency, cleanliness standards, and staff accountability.

The Manager serves as a visible floor leader who supports team development, operational flow, member satisfaction, and consistent execution of luxury hospitality standards. This position works closely with department leaders and providers to ensure the Spa & Salon operate efficiently, professionally, and with exceptional attention to detail.

Compensation: $70,000 annually based on qualifications and experience

Key Responsibilities

Daily Operations & Service Execution

  • Support and oversee daily Spa & Salon operations to ensure a clean, organized, and service-focused environment.
  • Maintain consistent Forbes-level (EBC) presentation standards throughout treatment rooms, salon stations, reception areas, retail displays, and storage spaces.
  • Conduct routine walk-throughs and inspections to ensure cleanliness, readiness, and operational consistency.
  • Ensure opening, operational, and closing procedures are completed accurately and consistently.
  • Address operational challenges, member concerns, and service recovery situations promptly and professionally.

Team Leadership & Staff Support

  • Assist with scheduling, onboarding, training, coaching, and performance follow-up for Spa & Salon team members, including annual performance reviews.
  • Support daily labor management, attendance tracking, client retention, and staffing adjustments based on business demands.
  • Timely review and processing of schedules, payroll, timecards, and commissions.
  • Reinforce EBC service standards through floor presence, coaching, and ongoing accountability.
  • Lead daily huddles and communicate operational priorities, service expectations, and departmental updates.
  • Enforce company policies, manage disciplinary actions, and maintain accurate documentation.
  • Develop, mentor, and empower team members to handle all issues on the floor when manager is not present.
  • Foster a positive, professional, and hospitality-driven team culture.

Forbes Service Standards

  • Lead by example in delivering warm greetings, anticipatory service, personalized interactions, and professional farewells.
  • Ensure team members maintain exceptional presentation, professionalism, and attention to detail.
  • Support the delivery of consistent WOW experiences aligned with East Bank Club’s service culture and core values.
  • Monitor service consistency and provide real-time coaching opportunities to elevate the member experience.

Administrative & Operational Support

  • Support inventory management, including ordering, stock level monitoring, replenishment, receiving, retail presentation, receiving, and operational organization.
  • Assist with productivity tracking, reporting, scheduling coordination, and operational follow-up.
  • Maintain accurate documentation, communication postings, and policy compliance.
  • Partner with the Director on service enhancements, operational improvements, trainings, budget and departmental initiatives.
  • Coordinate with Facilities and vendors regarding maintenance and operational needs.
  • Develop, mentor, and empower receptionists and attendants to handle all issues on the floor when manager is not present.
  • Other tasks as assigned by the COO or Senior Leader.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be required by the employee.

Requirements

  • Minimum 3 years of supervisory or leadership experience in a spa, salon, luxury hospitality, or service-focused environment.
  • Strong hospitality mindset with the ability to lead teams in a fast-paced environment.
  • Excellent communication, organization, follow-through, and problem-solving skills.
  • Ability to coach and hold team members accountable while maintaining a positive culture.
  • Experience with scheduling, payroll support, and daily operational oversight required.
  • Proficiency in Microsoft Office and operational systems.
  • Flexibility to work evenings, weekends, and holidays as business needs require.

Physical Requirements

  • Standing and walking for extended periods throughout operational areas.
  • Frequent bending, reaching, lifting, and movement throughout the department.
  • Occasional need to use a ladder for stock/inventory needs.
  • Ability to lift up to 25 pounds.
  • Possible travel to meetings and conferences in and out of town, which may include overnight accommodations.

Benefits

Time Off & Retirement

  • Paid Time Off
  • 401(k) with company match up to 3%
  • Value Sharing (Profit sharing)
  • Holiday Bonus
  • Paid Parental Leave

Health & Wellness:

  • Comprehensive health, vision, and dental insurance
  • HSA and FSA enrollment options
  • Short- & Long-Term Disability options
  • Life Insurance: Basic coverage equivalent to annual income, with voluntary options for additional coverage
  • Long-Term Care options: Coverage up to 50% of annual income
  • Accident and Critical Illness Insurance
  • EAP (Employee Assistance Program)
  • Pet Insurance through MetLife

Employee Perks:

  • Free workout privileges
  • Employee discounts in the Pro Shop, Spa & Salon services and in the Market
  • Parking and transit benefits (pre-tax deduction)
  • Access to Tickets at Work discounts
  • Tuition reimbursement

East Bank Club is an Equal Opportunity Employer and drug/smoke-free workplace.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Workable (global search)'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Workable (global search)'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Workable (global search)'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.