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Open nowPosted 6 hours ago

Spa Manager

Workable (global search)106,866 open roles

Where
Athens, Attica, Greece
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Your applicationOpen nowSpa ManagerWorkable (global search) · Athens, Attica, Greece

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Early applications get read.

8.5% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 4 days.

Share of postings closed within
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  2. 4.0%3 days
  3. 8.5%7 days
  4. 15.4%14 days
  5. 34.1%30 days
This job: posted 6 hours ago

Workable (global search) median: 4 days open

The posting

Nestled on a private peninsula in Ornos, with its own sandy beach and sweeping views of the Aegean, Santa Marina, a Luxury Collection Resort, Mykonos, is an iconic five-star resort and a special place to build a career in luxury hospitality. With more than 40 years of experience, the resort has developed a strong culture of professionalism and service excellence.

The resort’s 117 Rooms, Suites, and Villas, all designed in a luxurious and chic style, are set amidst lush gardens and complemented by two impressive infinity pools. Built like a traditional Mykonian village cascading down to the sea, its location is exceptional. Just 10 minutes from the airport, port, and Mykonos Town, the resort is within easy reach of everything the island has to offer.

Team members have the opportunity to work in a refined, international environment, delivering high standards of service to guests from around the world while developing their skills within a globally recognized luxury brand.

Our culinary outlets, including Buddha-Bar Beach, Elais Greek Mediterranean Restaurant, Oasis Pool, and the Beach Lounge, provide dynamic, fast-paced workplaces where professionalism, teamwork, and warm, refined service are essential. At Ginkgo Spa, wellness is an integral part of the guest experience and reflected in our workplace culture, supporting a respectful and collaborative environment.

Santa Marina provides a professional, inclusive, and growth-focused workplace where hospitality and service excellence come together.

Spa Manager

As a Spa Manager at Santa Marina, a Luxury Collection Resort, Mykonos, reporting to the General Manager, you will oversee spa operations, lead and develop a team of wellness professionals and ensure exceptional service standards and personalized guest experiences. With a strong focus on operational excellence, guest satisfaction, and business performance, you will contribute to continuously enhancing the resort’s luxury wellness offering.

This is a permanent, year-round position. You will be based at the resort during the season (April–October) and at our Athens Headquarters out of season (November–March). Out of season you will lead planning, recruitment, menu development and training and support wellness projects across the ownership group's portfolio.

Key Responsibilities

  • Deliver flawless, personalized spa journeys in line with five-star and LQA standards. Ensure adherence to all company policies, operational procedures and confidentiality requirements
  • Design and refresh treatment menus, signature rituals and seasonal programs
  • Run ongoing training on treatments, upselling, and service standards
  • Develop in-villa treatments, private yoga and fitness sessions and wellness retreats aiming to maximize revenue
  • Ensure hygiene, health - safety and licensing standards are fully met
  • Train, schedule, and inspire a team of therapists, receptionists, and fitness professionals. Build a service culture based on anticipation, discretion, and warmth
  • Coach, develop and retain talent in a highly competitive labor market
  • Own the spa budget and P&L - drive revenue, treatment room utilization, and retail sales (a key revenue stream for the Resort and its upscale clientele)
  • Manage product partnerships, stock control, and supplier relationships
  • Monitor guest satisfaction, proactively address feedback, and resolve complaints promptly and professionally
  • Grow revenue beyond in-house guests through partnerships with private villas and yachts and outside guests, positioning the spa as a destination on the island
  • Act as an ambassador of wellness throughout the Resort, aligning with Front of House and fellow departments to craft memorable, integrated guest experiences. Partner with Sales & Marketing on social media content, wellness events, pop-ups and visiting-practitioner program that enhance the spa's profile
  • Oversee maintenance of facilities and equipment
  • Lead the annual seasonal recruitment, onboarding and pre-season training of the spa team, so the team is fully operational from opening day

Requirements

  • Experience with spa management systems, preferably Afrodite Wellness Management System
  • Degree in wellness management and its related fields or equivalent senior experience
  • Minimum 5 years' experience in five-star resort spas, including at least 3 years in management roles. Experience running a multi-facility operation including treatment rooms, wet facilities, fitness, hair and beauty, and racquet facilities
  • Strong command of treatment room utilization, in-house guests capture rate, product retail ratio and all relevant measurable KPIs
  • Experience working with prestige beauty products brand partners like 111SKIN & ESPA or similar
  • Digitally confident, with deep knowledge of current wellness trends
  • Understanding of Greek labor law, including working time regulations and employment contracts
  • Entrepreneurial mindset, with the ability to make the spa a destination in its own right
  • Absolute discretion and cultural intelligence with high-profile clientele
  • Attention to detail in line with the Resort's standards
  • Visible, hands-on leadership style. Availability during weekends, holidays and peak periods in a fast-paced environment
  • Additional certifications valued: Nutrition, yoga or Pilates, medical spa management, LQA standards training skills
  • Network of top tier visiting practitioners is an advantage
  • Fluent in English and Greek - additional languages are valued

Benefits

  • Competitive year-round remuneration package that rewards performance and experience
  • Private single accommodation in Mykonos during the season
  • Dedicated training budget for certifications, plus annual training with our international spa brand partners
  • Private health insurance
  • Marriott employee hotel discounts worldwide
  • Meals on duty

Santa Marina, a Luxury Collection Resort, Mykonos is proud to be an equal opportunity employer. We are committed to cultivating an inclusive workplace where diverse backgrounds, perspectives, and experiences are respected and valued. We believe our people are our greatest strength, and we welcome talent from all walks of life.

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