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Open nowPosted 51 days ago

Spanish B2B support Advertisers - 2000€ Welcome Bonus

Workable (global search)108,016 open roles

Where
Lisbon, Portugal
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Your applicationOpen nowSpanish B2B support Advertisers - 2000€ Welcome BonusWorkable (global search) · Lisbon, Portugal
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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 51 days ago

Workable (global search) median: 7 days open

The posting

B2B support to the company's advertisers. Your responsibilities include managing and resolving product troubleshooting and provide customer support related to the company advertising products.

Key Skills & Knowledge

• From the beginning, you will take an active role in continuously seeking for initiatives to enhance service and improve the overall user experience.

• Handle and resolve end to end product troubleshooting and customer support for our client advertising products, on case volumes across email and chat channels.

• Own and drive query resolution through collaboration within house Product Operations & Eng groups to resolve all types of generic, technical or product queries.

• Drive overall Customer Satisfaction metrics ensuring service quality through case journey, providing regular updates across touch points.

• Drive adherence to service levels across channels and achieve Best in Class productivity, impact resolution times for end customer.

• Partner with inhouse technical specialists to educate advertisers on product features and common issue types.

Requirements

Spanish C1/ C2 + English B2

• Experience on paid campaign management is mandatory.

• Have a degree in Marketing or related field.

• Have experience in Digital Marketing.

• Have experience in a Contact Centre, Service program for any Advertising Tech company.

• Be fluent with any social media products usage and have understanding of digital advertising.

• Strong customer service-oriented skills.

• Can work as a team member, as well as independently.

Benefits

  • Private Health Insurance from day one
  • Welcome Bonus of 2000€
  • Great opportunity to grow quickly within the company
  • Excellent work opportunity in a dynamic leading multinational company;
  • Stable work and career progression;
  • Investment in training (ongoing training) and personal development;
  • Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
  • Free company events and activities (Free Portuguese classes included) such as : social events, surf lessons, yoga, trekking …

Working Hours On-site:

Monday to Sunday - 07:00 to 19:00

2 shifts: 07:00 – 16h00 / 10:00 – 19:00

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